topic Re: broadband in Broadband & Landline

broadband

clever15Hannah — Wed, 18 Sep 2024 09:07:28 GMT

i have transferred my broadband from bt to ee, when i log onto ee my broadband account is not showing

Re: broadband

dbubear — Wed, 18 Sep 2024 10:04:36 GMT

Alas there is a large group of us in the same boat, 3 months in I’m unable to pair the smart hub plus router to the app or see the online Broadband bill, they are charging £3 month too for a paper copy!

BT have started a BT to EE migration trial due to all the problems encountered..

I sent back BT smart hub 2 and WiFi extenders these were replaced with EE ones which are significantly slower and only 1 connects not 2.

One last try to get the EE user ID, email to all link up.

Re: broadband

Peter_W — Wed, 18 Sep 2024 11:15:11 GMT

Good morning @clever15Hannah.

Welcome to the EE Community 😊

What are you seeing when you log into the EE app?

Also is it giving you the option to link your account?
Peter

Re: broadband

dbubear — Wed, 18 Sep 2024 14:48:26 GMT

Aftef 3 months of trying to link the broadband to the EE user ID

Re: broadband

Peter_W — Wed, 18 Sep 2024 15:37:12 GMT

Thanks @dbubear.

Have you had a chance to try giving us a call on the number listed in your message?

All the details for your accounts need to match perfectly, so sometimes this will just need our team to take a look so we can make sure everything is as it should be.

Peter

Re: broadband

dbubear — Wed, 18 Sep 2024 15:58:43 GMT

I've had over 15 hours on the phone to numerous locations ,Falkirk, Dublin, Newcastle, Cardiff , multiple times they've tried linking it all, to no avail. I've had other people accounts linked tomy address, other orders I've never placed ..it's quite shocking what has happened since I went to renew with BT and you've moved me over to EE .

I see the EE router is using the @ bthomebroadband as a login