topic Re: Samsung smart TV won’t connect to my ee wifi in Broadband & Landline

Samsung smart TV won’t connect to my ee wifi

Haighy1 — Sun, 27 Aug 2023 16:51:55 GMT

My Samsung smart tv won’t connect to my ee wifi smart router, the wifi works fine on the phone, when I try to connect it to the wifi the tv can’t find a network, I have tried to do it manually and that won’t work,I have also reset the tv network settings and also there is no WPS button on the router so I can’t connect to it with that either, can anyone help?

Re: Samsung smart TV won’t connect to my ee wifi

XRaySpeX — Sun, 27 Aug 2023 17:02:52 GMT

Have you tried manually connecting to router by WiFi? You will need to supply to the TV the router's SSID & WiFi pwd.

Re: Samsung smart TV won’t connect to my ee wifi

Haighy1 — Sun, 27 Aug 2023 17:14:40 GMT

Hi I’ve tried doing that with both WPA2s as the security type but they both didn’t work

Re: Samsung smart TV won’t connect to my ee wifi

XRaySpeX — Sun, 27 Aug 2023 17:17:06 GMT

Show me the screen of it not working.

Re: Samsung smart TV won’t connect to my ee wifi

Haighy1 — Sun, 27 Aug 2023 17:34:52 GMT

They was 2 WPA2 types and both of them couldn’t connect to the network, I don’t know if it’s a tv problem or wifi problem

Re: Samsung smart TV won’t connect to my ee wifi

XRaySpeX — Sun, 27 Aug 2023 17:38:09 GMT

Nor do I until I see what it is saying.

Re: Samsung smart TV won’t connect to my ee wifi

Haighy1 — Sun, 27 Aug 2023 18:00:03 GMT

Not at home atm, will look when back

Re: Samsung smart TV won’t connect to my ee wifi

Michael238 — Wed, 07 Feb 2024 22:27:14 GMT

Same problem, bought this today as old tv (LG)suddenly stopped working. This brand new tv connected for long enough to set up but now has no connection and can’t find the network

Re: Samsung smart TV won’t connect to my ee wifi

MarkyPh — Tue, 17 Sep 2024 22:02:20 GMT

Same issue. It’s the EE router for sure blocking it. Any fix for this?

Re: Samsung smart TV won’t connect to my ee wifi

Alex_H — Wed, 18 Sep 2024 12:56:50 GMT

Hi @MarkyPh,

Welcome to the EE Community 🙂

Is the Wi-Fi network not being found at all on the TV, either via the WPS or Add network option?

But you are able to connect other devices to your EE Wi-Fi fine? Can the TV connect ok to other Wi-Fi spots, such as a hotspot on your phone?

If it is just the one device having issues, there are some things you can check. You will first need to access your router admin page, type 192.168.1.254 in the browser address bar. Login using the admin details on your router or the keep me card.

From there within settings look for the 2.4Ghz and 5Ghz band, some devices will have a better chance connecting on 2.4Ghz so try disabling the 5Ghz and see if the TV then is able to find and connect to the router. Worth trying the other way around as well if 2.4Ghz does not change the result.

I would recommend following all the steps on this guide from Samsung for further help
How to troubleshoot internet connectivity for Samsung TV | Samsung UK

Alex

Re: Samsung smart TV won’t connect to my ee wifi

MarkyPh — Wed, 18 Sep 2024 13:43:06 GMT

I have tried all the steps. The TV can connect to my hotspot no problem. Turned off 5GHz so only 2.4 still no luck. TV is the Samsung Frame located 3m away from the router.
Was working fine with my previous provider. I don’t know what the issue is here but it’s frustrating the hell out of me.
Samsung have been through troubleshooting and said the problem is with your SP.
Not a great start to my journey with EE. Had no end of problems.
im hoping someone can give me the answer I need.

Re: Samsung smart TV won’t connect to my ee wifi

Haighy1 — Wed, 18 Sep 2024 14:26:58 GMT

Hi I originally posted about my tv not connecting, it eventually worked after restarting/ resetting the tv, try this to see if it works

Re: Samsung smart TV won’t connect to my ee wifi

Alex_H — Wed, 18 Sep 2024 15:06:22 GMT

Thanks for sharing that you got it working and what resolved it for you @Haighy1

@MarkyPh I am sorry you have been having issues since joining, I appreciate it can be frustrating when things are not working easily. Have you been able to test with a wired connection between router and TV?

If you have the security set to WPA3 which you should be able to see in the admin page, your TV may not be compatible with this. You should be able to change this to WPA2 or other options to see if the TV is then able to connect.

Alex

Re: Samsung smart TV won’t connect to my ee wifi

MarkyPh — Wed, 18 Sep 2024 15:32:18 GMT

Wire, why? Who uses wires. It doesn’t solve my issue.

Re: Samsung smart TV won’t connect to my ee wifi

Peter_W — Wed, 18 Sep 2024 15:46:12 GMT

@MarkyPh The reason we will often ask customers to test a wired connection is so we can identify if the issue lies specifically with the wireless connection, or elsewhere.

If you're not able to try this, then I'd definitely recommend trying some of the steps @Haighy1 and @Alex_H have recommended too.

Peter

Re: Samsung smart TV won’t connect to my ee wifi

MarkyPh — Wed, 18 Sep 2024 15:53:57 GMT

The tv can see the SSID and can connect to my personal hotspot. That’s enough for me for a test.

This whole experience with EE is shocking. 30 cooling off period … I’ll take it.

Re: Samsung smart TV won’t connect to my ee wifi

XRaySpeX — Wed, 18 Sep 2024 16:33:21 GMT

No, @MarkyPh , 14 day.

Re: Samsung smart TV won’t connect to my ee wifi

MarkyPh — Wed, 18 Sep 2024 18:19:38 GMT

great my services only went live yesterday. Worst customer service I’ve ever experienced in my life