Very poor download speeds - New Full Fibre 500 contract

nsmith1000 — Thu, 21 Dec 2023 10:54:01 GMT

Hope all is well...

Ok so an update on the situation with Openreach / new installation. New Full Fibre 500 contract

Not sure of you can help directly? or please put me in contact directly with someone who can?....

The installation of the Full Fibre was completed yesterday - really great guy called Andrew ( Openreach Engineer ) installed the necessary.

Bottom line is, we are experiencing similar / slower speeds ( 95% ) of the time than what we did BEFORE we upgraded through out our home?....

We have ran various tests ( FAST.COM & Speedtest etc ) - and our speeds received vary from below 1.0MBPS to 40 MBPS ( sometimes fractionally higher ).... obviously nowhere near the 500MBPS we are expecting.... this is of course very frustrating to say the least.

The signal also seems to be a lot worse, as in the coverage around the house? - have no idea why as nothing has changed at all?..... this is really disappointing.

Also, we NEVER received a new EE router as promised - we still have a very old BT router? - can this please be resolved as this would be a good start in finding a solution for now at least..... can you please arrange for the new router to be delivered as soon as possible - thank you.

So with that, at present, we are not happy at all for obvious reasons, and just wish for the issues to be resolved as soon as possible - can you please advise of next steps - thankyou.

On top of this, of course, we are now paying for a service that actually seems to be worse than the service provided previously before the upgrade - so not on really? - can the pricing / contract be frozen / refunded at least until the new service is up and running at least remotely to how it should be? - we understand there may be teething issues, but they need to be resolved, and do not feel we should be paying for a service that is not currently delivering as expected...

You can see from the below images taken a short while ago ( date and time stamps shown ) - that the various testing apps / websites show 29Mbps or less throughout the house and in different rooms / locations ( on different media & various devices ) - The mobile phone image at the bottom has barely got a connection - less than 1Mbps ( 0.15 Kbps! )..... we are completing tests throughout the day / night and sadly, the results vary but as mentioned, the results shown below are the usual and most common...... so no where near the promised bandwidth at all.

If you could please kindly advise and help with all matters, I would be most grateful....

Thank you, appreciate your help, and look forward to hearing from you very soon.....

Regards,

Neil

Re: Very poor download speeds - New Full Fibre 500 contract

blipblop — Wed, 18 Sep 2024 08:36:38 GMT

Did you get this resolved ?

topic Re: Very poor download speeds - New Full Fibre 500 contract in Broadband & Landline

Very poor download speeds - New Full Fibre 500 contract

Re: Very poor download speeds - New Full Fibre 500 contract