topic Re: Released: Smart Hub Pro in Broadband & Landline

Released: Smart Hub Pro

ChicChoco — Tue, 17 Sep 2024 01:23:19 GMT

Hi all

After some shop maintenance, the broadband page now confirms the Smart Hub Pro is now available!

Included by default with the 1.6gbps tiers and a £10 per month extra for any < 900mbps tiers (which I think is a great price for the spec on paper compared to other third party wifi 7 hardware, definitely adds value to the higher tiers).

It’s available to order now, and I hope that the extra can be added for existing customers, will have to see what CS say in the morning 😀

Slight typo on the images, l as I’m assuming powered by wifi 7 means the hub pro is included rather than the plus.

It looks like the £10 “Smart Hub Pro and Smart WiFi Pro” extra is for both the hub and booster, replacing the existing £7 extra for Smart WiFi Plus (as you cannot add both extras to the same basket). This represents fantastic value if you’re effectively paying £3 to upgrade to WiFi 7 from the existing setup (if you’re already paying £7).

Re: Released: Smart Hub Pro

ChicChoco — Tue, 17 Sep 2024 01:46:37 GMT

https://ee.co.uk/broadband/choose-your-package

Smart Hub Pro Terms and Conditions (as an inclusive item or chargeable extra):

https://ee.co.uk/content/dam/help/terms-and-conditions/broadband/smart-wifi-terms-and-conditions/ee-smart-hub-pro-and-smart-wifi-pro-t-and-cs-september-2024.pdf

Re: Released: Smart Hub Pro

iJason — Tue, 17 Sep 2024 07:11:07 GMT

I am 1.6gb fibre customer who do I call to get the new pro router ?

Re: Released: Smart Hub Pro

ChicChoco — Tue, 17 Sep 2024 08:03:30 GMT

Not a good start, on the phone and the extra is NOT available to me. The customer service seemed different and no text validation for security initially. Turns out I’m through to a BT call centre as they “provide the broadband”.

Just been spoken to like a POS and refused to get a team leader for 15 mins! Not the EE service that I’ve had in the past at all. Absolutely fuming I pay so much across BB and mobile to be spoken to like that 😮

Re: Released: Smart Hub Pro

iJason — Tue, 17 Sep 2024 08:08:20 GMT

Just been on the phone and unless you are a Brand new customer so order today ! You cant get the new Pro Router !!! its only for Brand new customers and you can't even buy it LOL ! What a mess !

Do EE & BT not discuss these things! It's pretty obvious anyone on 1.6gb package is going to want the new faster lan ports **bleep** !

Anyway rant over I will order new TP Link router now instead so I get my speeds I'm paying for !

Re: Released: Smart Hub Pro

Colesey — Tue, 17 Sep 2024 08:33:52 GMT

Be interesting to see how they handle existing customers who already have the Smart WiFi add-on. Would this new add on replace the old add on because else you’d effectively be paying for two Smart WiFi packages when you can only have 1 in the first place. Hmmmm

Re: Released: Smart Hub Pro

ChicChoco — Tue, 17 Sep 2024 08:43:25 GMT

SUCCESS!! 🚀

Just called back and spoke again to broadband sales / retentions (at BT) and they’ve ordered me the new WiFi 7 hub and booster for £10 per month extra (existing 900mbps essentials plan) - it’s brand new so he apologised for the previous advisor and got it sorted but said “not to defend him, but it’s brand new so might have looked in the wrong place”.

Delivery expected: 19/09 (Thursday)

Have received email confirmation:

Re: Released: Smart Hub Pro

ChicChoco — Tue, 17 Sep 2024 08:44:46 GMT

Also confirmed the new kit has a 14 day cooling off period from 19/09 so got two weeks to make sure I’m happy being committing for the 24 month period.

Re: Released: Smart Hub Pro

Colesey — Tue, 17 Sep 2024 08:56:58 GMT

You need to phone up again and get a different advisor. Them saying you can’t get it unless you’re a new customer is fake news. It’s the easy way of telling you I don’t know how to do that nor do I know where to look😉

Re: Released: Smart Hub Pro

Colesey — Tue, 17 Sep 2024 08:59:55 GMT

You say you are on 900mbps, what broadband add ons did you have if any? I want to see what happens if you’re already on a smart WiFi plan and try and get the new router.

Re: Released: Smart Hub Pro

ChicChoco — Tue, 17 Sep 2024 09:00:27 GMT

For a new customer, adding smart wifi pro for £10 removes the existing £7 addon from the basket, so would assume for these customers it’s a £3 upgrade to wifi 7 (but if your in contract with it, who knows if it’s possible?)

Re: Released: Smart Hub Pro

ChicChoco — Tue, 17 Sep 2024 09:01:32 GMT

Not sure, no existing addons, maybe as it’s a different SKU it will be possible and cancel the existing £7 addon (if you have it). Will need to ask them on phone…

Re: Released: Smart Hub Pro

Colesey — Tue, 17 Sep 2024 09:02:47 GMT

Yeah they said you can, the process they follow is not known yet. I’m currently paying £10 a month for the Smart WiFi add on so I’d be amazed if they charged me another £10 a month for the new stuff cos then I’d be paying for 2 smart WiFi services. Will just have to wait and see I guess.

Re: Released: Smart Hub Pro

Woggy — Tue, 17 Sep 2024 10:30:17 GMT

I rang them and got put through to next gen team as an existing customer for 1.6gbps they are sending them out but the process is not yet in place for it apparently and are waiting on an update

Re: Released: Smart Hub Pro

ChicChoco — Tue, 17 Sep 2024 11:13:26 GMT

Interesting one but the order confirmation and pre-contract information received by email seems to indicate that now my broadband is on a 30 day notice to leave and the smart wifi extra is a monthly rolling (cancel at any time), although online it shows as a 24 month extra.

I am happier with EE than Sky (and wouldn’t want to move away) but no other time lines are mentioned in the email and it references the time lines above later on, so does this mean 3 weeks into the 24 months this change has technically got me out of contract; and I can drop the smart wifi extra at any point; or am I being dumb?

Also, does anyone rate the wifi enhancer extra for Xbox / PSN/ PC?

Re: Released: Smart Hub Pro

Ewan15 — Tue, 17 Sep 2024 11:18:55 GMT

New Router with a bespoke operating system???

I am going to wait and see how well it works in practice!

There are plenty of threads complaining about EEs other routers!

Re: Released: Smart Hub Pro

Colesey — Tue, 17 Sep 2024 12:23:06 GMT

I had the WiFi enhancer for a couple of months. Didn’t feel like it did anything personally but I already get super low ping anyway. If you don’t have the packages where it’s included, it’s a 30 day rolling add on so you can always try it and remove it later 🙂

Re: Released: Smart Hub Pro

Ewan15 — Tue, 17 Sep 2024 14:17:22 GMT

I brought the WIFI enhancer off a well known action site.

I found it did the job of balancing out the WIFI signal across my house and providing decent WIFI to the Garden.

Re: Released: Smart Hub Pro

ChicChoco — Tue, 17 Sep 2024 14:25:12 GMT

Just had a despatch email via RM Tracked 48, so the kit is ready for immediate shipping 🙌🏻

Re: Released: Smart Hub Pro

Charlielove101 — Sat, 11 Jan 2025 21:50:33 GMT

I wouldn't bother. The Smart Hub Pro doesn't have pro features. It's crippled as a modem/router, can't end turn off the firewall! No Dynamic DNS options, firewall says it's doing port forwarding but doesn't actually open the ports. It frequently drops connect, the linked app is slow.

BT services were great overall, this Smart Hub Pro is horrendous!