topic Re: Moving into house already on EE in Broadband & Landline

Moving into house already on EE

allen61 — Sat, 14 Sep 2024 13:24:16 GMT

Hello, I am moving into a house in IV44 area which already has EE Broadband. We are happy to take over the existing 'line' but we are finding it difficult to talk to EE. Recent phone call to EE said 20 min wait. Just to make things worse we live in France and I'm over the age of 60 and permanently grumpy.

Any suggestions that beat calling in at an EE shop?

Re: Moving into house already on EE

Schockwave — Sat, 14 Sep 2024 13:22:55 GMT

Hello @allen61 ,

Welcome to the community,

What is your query? We have no idea here, we do not have access to accounts and do not know who you are, but may be able to help if you give us more details, otherwise you will have to ring customer service and discuss this.

Re: Moving into house already on EE

XRaySpeX — Sat, 14 Sep 2024 14:17:33 GMT

You don't take over the existing BB line contract as such.

You order BB at that addy directly from EE from EE BB Deals & if your order is successful you take over that line & the previous occupant's contract is auto cancelled.

Re: Moving into house already on EE

JimM11 — Sat, 14 Sep 2024 14:22:50 GMT

@allen61 No matter what, you cannot just take over an EE line, broadband account or anything. The only way that you can do that is the existing account holder will have to agree to keep the EE broadband on at that address, you have to pay him/them, they have to pay the EE bill, and if they need broadband for another property then EE may have issues with that also.

If Broadband is still working is the existing customer going to cancel, house move, if there is a line currently with NO broadband, and you say was previously EE then you need to start and apply for it yourself. Hope this helps.

Re: Moving into house already on EE

Mustrum — Sat, 14 Sep 2024 14:39:22 GMT

@allen61 it would be worth checking on the BTW DSL checker to see what broadband speeds you may get, and if the speeds are fast enough for Digital Voice, as the old analogue phone network is closing down. You should be OK in Teamgue, but there is likely to little service in the remoter areas of the Isle..

As already mentioned, rather than phoning you can order online from EE or other chosen suppliers.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Use the address checker if yu do not know the phone number.