topic Re: Internet down for 30+hours in Broadband & Landline

Internet down for 30+hours

Nokki — Fri, 13 Sep 2024 20:27:16 GMT

My Full Fibre Internet went down yesterday around 12.30pm - PON light red. The service status said network issues in the area expect service to resume at 5.39pm yesterday. It's still on red.

I've called ee a couple of times with them repeating its a network issue. Latest conversations was it will be fixed in 48hrs which seems a v long down time (despite my service staus not updating to show this). What is usual is no neighbours we ask seem effected and have no issues, it's only openreach in the area, though not many will have FTTP yet.

Re: Internet down for 30+hours

JimM11 — Fri, 13 Sep 2024 21:00:29 GMT

@NokkiAs you are aware that EE have informed you network issue, and estimated time scale, if fixed earlier than this time they will be informed. You should expect it to return to working condition if you leave everything on and available. It takes as long as the repair.

Re: Internet down for 30+hours

Nokki — Mon, 16 Sep 2024 19:18:10 GMT

It's now well over 4 days with no broadband. 3 'expected' return to service times provide by customer services have come and gone. Still saying its an issue with Open Reach at my exchange. A friend in a neighbouring road is on Full Fibre with Plusnet and has no issues, same exchange. Can EE be impacted yet not Plusnet? Seems strange

Re: Internet down for 30+hours

JimM11 — Mon, 16 Sep 2024 19:37:29 GMT

@Nokki Yes, each ISP is independent, and exchange has equipment from required.