topic Re: Broadband bill in Broadband & Landline

Broadband bill

richjm612 — Fri, 13 Sep 2024 11:31:30 GMT

I am trying to view my broadband bill on the EE app, but keep being told that the account number is invalid even though I have checked it very carefully and put in the correct letters and numbers.

Re: Broadband bill

Rach_H — Fri, 13 Sep 2024 15:12:45 GMT

Hi @richjm612,

We don't want you to have any trouble veiwing your bills, so I'd love to help you get this sorted.

Do you only have broadband with us, or do you also have mobile?

Rach

Re: Broadband bill

richjm612 — Fri, 13 Sep 2024 15:14:34 GMT

I have broadband and mobile with EE.

Re: Broadband bill

Rach_H — Fri, 13 Sep 2024 15:30:02 GMT

Are you able to see your mobile account without any trouble @richjm612?

Rach

Re: Broadband bill

richjm612 — Fri, 13 Sep 2024 15:31:47 GMT

Yes. The mobile info is all there.

Re: Broadband bill

Christopher_G — Fri, 13 Sep 2024 17:50:34 GMT

OK, thanks @richjm612

I recommend giving our Customer Care team a call so they they can make sure everything is linked correctly from our side.

Chris