topic fibre upgrade in Broadband & Landline

fibre upgrade

tanx — Thu, 12 Sep 2024 16:25:31 GMT

Bit dissapointed with EE, Openreach website says the 1.8 Gb connection is available to me in our area, so i contacted & asked if i could upgrade was told it was only for new customers taking the busiest home package, this seems extremely strange as i would be paying more than i am now, & am willing to pay the extra each month to upgrade to it, if this is the case then i will have to wait for when available from other isp"s & my contract expires & move on, seems a strange way to do business ?

Re: fibre upgrade

JimM11 — Thu, 12 Sep 2024 16:29:13 GMT

@tanx Do you have any other of the two major stop's, DV landline, or EE TV package?

Re: fibre upgrade

robh661 — Thu, 12 Sep 2024 16:31:31 GMT

I fell into that trap, when I tried to transfer from BT Halo 3, the price offered was for new customers only. I ended up taking the Full works from EE as that was the same speed as Halo 3, and incurred no exit fees. Whereas the 1.6Gb which I’d hoped to get would’ve incurred £800 exit fees.
It does seem a strange way to do business, even though they’re one & the same company.
Bribe the new customers & stick two fingers up at their loyal customers.

Re: fibre upgrade

tanx — Thu, 12 Sep 2024 17:04:15 GMT

Have only the present 1gig fibre & mobile, but i will also be wanting the landline shortly as am just starting to get over radiotherapy & didnt want the hassel of changing my landline number just yet due to hospital etc, am out of contract with present provider for landline tv etc so was ready to go,

Re: fibre upgrade

JimM11 — Thu, 12 Sep 2024 17:12:23 GMT

@tanx You cannot have the 1.6Gb/s package if you require any of the two items mentioned. With the 1Gb/s it is fine....

Maybe in the future they will be available but not via EE at present!!!

Re: fibre upgrade

tanx — Mon, 16 Sep 2024 18:06:30 GMT

thnx Jim, i was just after the 1.6 atm but i cannot have even though apparently available according to Openreach ??