topic Re: Router Plus in Broadband & Landline

Router Plus

Frustrated1010 — Tue, 10 Sep 2024 16:23:27 GMT

Hi, after 11 hours on the phone to EE, yes 11 hours! I was promised a re Router Plus to be sent, that was 3 weeks ago still nothing!!!!!! Every time I call them I get a promise and still nothing…….!!!!!!!

Re: Router Plus

Peter_W — Tue, 10 Sep 2024 09:33:54 GMT

Good morning @Frustrated1010

Thanks for reaching out to us here on the Community.

I can totally understand you'll be feeling fed-up if you've spent so much time trying to get this resolved, and I'm confident if this was offered then the order will be on its way.

We don't have access to customer accounts via this public forum though, so you will need to get back in touch with our team and they'll be happy to help get this double checked.

Peter

Re: Router Plus

Frustrated1010 — Tue, 10 Sep 2024 15:45:47 GMT

Thanks for the response, but when I called them a few days ago, AGAIN they
said there was no live order for my Router… Another hour on the phone I was
told it would be on the way, but it may be the BT Router body with the EE
plus electrics…. That sounded very strange to me????

Re: Router Plus

JimM11 — Tue, 10 Sep 2024 15:52:20 GMT

@Frustrated1010 What router do you currently have?