topic Re: Bill in Broadband & Landline

Bill

threej — Sun, 08 Sep 2024 12:02:16 GMT

hi my we broadband has been cut off and I can’t pay my bill till the 11th is there anyway I could get my Wi-Fi back on till Wednesday I have no way of calling because I do not have phone to call up

Re: Bill

XRaySpeX — Sun, 08 Sep 2024 15:04:52 GMT

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

Re: Bill

threej — Mon, 09 Sep 2024 11:52:14 GMT

i can not call up as i dont have a phone is thertalk to e anyother way to ee.

i can only use the ee website and nothing esle

Re: Bill

XRaySpeX — Mon, 09 Sep 2024 13:55:51 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Bill

XRaySpeX — Mon, 09 Sep 2024 16:18:16 GMT

Posted in the open:

@threej wrote:

hi i dont have anyway of calling ee an my wifi has been cut off i need wifi for my collage work i cant pay anything for 2 days witch is Wednesday the 11th is there any way i can get my wifi back on till the 11th then i can pay £60

Re: Bill

XRaySpeX — Mon, 09 Sep 2024 16:18:53 GMT

@threej : How are you posting here?

Re: Bill

threej — Mon, 09 Sep 2024 16:26:49 GMT

i can post becouse if i connect to my modem it lets me go on the ee websit but nothing else

Re: Bill

threej — Mon, 09 Sep 2024 16:40:34 GMT

hi i have messaged you could you pm me back please

Re: Bill

XRaySpeX — Mon, 09 Sep 2024 16:52:33 GMT

Sorry, but unless there is some reason for it to be private I don't correspond by PMs. I got your PM & reposted it here.

Re: Bill

threej — Mon, 09 Sep 2024 17:01:01 GMT

i was talking to someone on hear user:b2345 an he/she sed i can do a promise to pay till i can pay some of my bill

Re: Bill

XRaySpeX — Mon, 09 Sep 2024 17:28:18 GMT

As I told you but you can't make a promise to pay w/out 1st agreeing with EE.

Re: Bill

threej — Mon, 09 Sep 2024 17:34:40 GMT

is there a way to talk with someone at ee on the website?

Re: Bill

XRaySpeX — Mon, 09 Sep 2024 17:37:57 GMT

Not for BB.

Re: Bill

threej — Mon, 09 Sep 2024 17:38:54 GMT

okay thank you.

Re: Bill

threej — Tue, 10 Sep 2024 12:38:12 GMT

hi i owe my bill and have been cut off i owe £174.49 if i pay £75.00 tonight would my services be put back on automatically or would i have to ring up to get my wifi back on

Re: Bill

Chris_B — Tue, 10 Sep 2024 13:06:30 GMT

@threej you’ll have to call customer services to see if this is possible. I’ll be surprised if they did switch it back on with only a partial payment.

Re: Bill

XRaySpeX — Tue, 10 Sep 2024 13:06:55 GMT

If you're having difficulty paying your bill in full on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill