topic I want to renew my contract. in Broadband & Landline

I want to renew my contract.

Mustafa92 — Mon, 09 Sep 2024 08:00:09 GMT

Can you approve the 2 year contract for me for the full fibre 74 essentials worth £31.99 so that my bill doesn't get any higher

name XXXXXX

surnamr XXXXXX

Account number XXXXXXXXX

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: I want to renew my contract.

Mustrum — Mon, 09 Sep 2024 09:44:38 GMT

@Mustafa92 that is not something that can be done via the forum, no one has account access.

You will either need to give the care team a call, or use MYEE if yu have it set up.

Re: I want to renew my contract.

Mustafa92 — Mon, 09 Sep 2024 13:30:08 GMT

My contract period has ended. I want to renew it but the system gives an error. Can you help me with this?

Re: I want to renew my contract.

Chris_B — Mon, 09 Sep 2024 13:41:44 GMT

@Mustafa92 if you’re having issues doing this online, you will need to call customer services. This public forum doesn’t have access to your EE account to help you with this

Re: I want to renew my contract.

XRaySpeX — Mon, 09 Sep 2024 14:33:46 GMT

Which EE BB plan are you on at the mo'? What EE router do you have?