topic Re: Highly unstable Wifi in Broadband & Landline

Highly unstable Wifi

Amanda193 — Sun, 08 Sep 2024 22:47:53 GMT

My wifi has been unstable for a few months now, I get high packet loss and network jittering. I have called up multiple times to EE and they have "sent" engineers to fix it the fault but it is never fixed. They have also tried factory resetting the router and it is still broken. Any ideas on how to fix it?

Re: Highly unstable Wifi

XRaySpeX — Sun, 08 Sep 2024 22:55:04 GMT

Which EE BB plan are you on? What EE router do you have?

Re: Highly unstable Wifi

Amanda193 — Sun, 08 Sep 2024 23:45:45 GMT

EE BB is the Full Fibre Gigabit plan and the router is the Smart Hub Plus.

Re: Highly unstable Wifi

Peter_W — Mon, 09 Sep 2024 12:52:41 GMT

Hi @Amanda193, welcome to the EE Community!

Is it only when connected via WiFi that you've noticed these issues, or have you had a chance to try a wired connection too?

Also do you notice any difference depending on range from your router?
Peter

Re: Highly unstable Wifi

Bobmac11061987 — Fri, 02 May 2025 21:31:36 GMT

Hi I'm also having this issue, 1. 6 gigabit broadband. Buffering all the time on apps via my phone and also fire stick can't watch films without it buffering. I never had this with talk talk so it must be a fault with your system. How do I fix this or whsts actually going on

Re: Highly unstable Wifi

JimM11 — Sat, 03 May 2025 06:59:28 GMT

@Bobmac11061987 Do you have the Pro router to go with your 1.6Gb/s package.

Re: Highly unstable Wifi

Bobmac11061987 — Sat, 03 May 2025 07:46:01 GMT

Hi Jim yes it's pro hub 7

Re: Highly unstable Wifi

JimM11 — Sat, 03 May 2025 08:09:59 GMT

@Bobmac11061987 Have you looked at the compatible network for the devices that you are having problems with?

Re: Highly unstable Wifi

Bobmac11061987 — Sat, 03 May 2025 08:49:15 GMT

Yes so it's happening with my phone and firestick.

Never had this before I can't watch anything without it buffering or skipping.

I took this package for gaming which I use lan cable for pc so that's fine.

WiFi keeps buffering skipping so any help would be great thanks

Re: Highly unstable Wifi

JimM11 — Sat, 03 May 2025 08:57:21 GMT

@Bobmac11061987 Are you connected on the Main wireless wi-fi or on the compatible network with the devices causing you the problem?

Re: Highly unstable Wifi

Bobmac11061987 — Sat, 03 May 2025 09:22:09 GMT

I'll need to double check once I'm home but thank you. I know the wifi was a long code

Re: Highly unstable Wifi

Bobmac11061987 — Sat, 03 May 2025 12:30:04 GMT

Hi so just checked it's the ee one and has 7 beside WiFi symbol. So I think it's the main one as it also starts with ee

Re: Highly unstable Wifi

JimM11 — Sat, 03 May 2025 12:50:12 GMT

@Bobmac11061987 think it is _comp behind the ssid name, do not have a router now so cannot compare for you, and it may if i remember got to be enabled to use, will be in the help somewhere. Help page was being weird with the new AI edge browser so had to get the laptop powered. Link below

Set up and use Compatible WiFi | Broadband Help | EE

Re: Highly unstable Wifi

bobpullen — Sat, 03 May 2025 13:12:13 GMT

@Bobmac11061987 wrote:
Hi so just checked it's the ee one and has 7 beside WiFi symbol. So I think it's the main one as it also starts with ee

This suggests that the phone/device you're connecting from is Wi-Fi 7 capable. If that's the case then there's no way you should have to connect it to the Compatible WiFi network 🤔

Are you using/do you need the Smart WiFi extender that came with your Smart WiFi Pro? If you are using it, I'm wondering if it's worth you trying to power it off for a while to see how things perform with just the hub in situ.

Re: Highly unstable Wifi

JimM11 — Sat, 03 May 2025 14:14:43 GMT

@bobpullen More about the older devices, don't think the firestick is up at 7 yet?

Re: Highly unstable Wifi

Bobmac11061987 — Sat, 03 May 2025 14:17:31 GMT

OK I can try turning second hub off also. It's mainly WiFi to my phone and also firestick. Wot download videos on phone then minute turn WiFi off it will work via phone connection.

Firestick buffers alot which I nevrr had an issue with talk talk.

I upgraded for much faster speeds but didn't expect issues I'm having now.

Thanks for your reply

Re: Highly unstable Wifi

Bobmac11061987 — Sat, 03 May 2025 14:18:33 GMT

I'm Not sure so is there anyway round that? If firestick isn't a 7 how would I make this work

Thanks again for your reply

Re: Highly unstable Wifi

JimM11 — Sat, 03 May 2025 14:24:14 GMT

@Bobmac11061987 You setup the compatible network, it has another name, so you just enable it, and tell the firestick to use that ssid instead.

Are you a mobile only app person?

Re: Highly unstable Wifi

Bobmac11061987 — Sat, 03 May 2025 14:23:57 GMT

OK great thank you mate

Re: Highly unstable Wifi

bobpullen — Sat, 03 May 2025 14:34:54 GMT

@JimM11 - it isn't, but the Compatible WiFi network is probably more about devices that don't support the newer Wi-Fi encryption methods than it is the actual WiFi standard. Most newer Firesticks 'know' about WPA3 so shouldn't struggle with the Main WiFi network in principal.

WPA3 has been around a lot longer than Wi-Fi 7 and has been mandatory for Wi-Fi certification since 2020.

Certainly no harm in trying Compatible WiFi though.