topic Re: Cannot pair router or view bills moved from BT in Broadband & Landline

Cannot pair router or view bills moved from BT

dbubear — Tue, 02 Jul 2024 08:46:19 GMT

Similar problem, moved over from BT on Friday 31 May 2024, had 2 Broadband accounts set up on the same address and ID., 1 package I ordered, the second I didn’t, so they’ve cancelled 1 account and left me with another account number that I can’t link or pair the router as it’s using the cancelled account number.

Numerous calls, over 8 hours on the phone, rebuilt the broadband package several times and nothing is working.

i cannot see bills or link the WiFi plus unit or pair to the router…HELP!

Re: Cannot pair router or view bills moved from BT

dbubear — Tue, 02 Jul 2024 08:32:18 GMT

Numerous calls, over 8 hours on the phone, rebuilt the broadband package several times and nothing is working.

i cannot see bills or link the WiFi plus unit or pair to the router…HELP!

Re: Cannot pair router or view bills moved from BT

JimM11 — Tue, 02 Jul 2024 11:28:18 GMT

@dbubear Replied on the other post you jumped on, same you need to call EE CS to sort out the problem. There is no one with any account access on this forum, all customers like yourself....

Re: Cannot pair router or view bills moved from BT

lone — Tue, 02 Jul 2024 11:34:34 GMT

As Jim stated, this needs to be resolved through EE CS unfortunately.

Ask the guide over the phone to remove your EE ID from the system entirely and then re-register the account. Alternatively you can contact the HBB support team on 0800 800 150

Re: Cannot pair router or view bills moved from BT

dbubear — Wed, 03 Jul 2024 05:52:13 GMT

Thank you, it’s worth calling again to try that!

Re: Cannot pair router or view bills moved from BT

dbubear — Sun, 08 Sep 2024 07:47:38 GMT

BT to EE 3 months in andI:

1. Carnot even see the Broadband account online or the app.

2 Cannot pair the Smarthub plus to the My EE App so NO WiFi controls

3. Cannot view connected devices to the WiFi extender. It says 0 on the hub manger interface.

BT have started a BT to EE Migration Trial so they’re aware of all the problems people are having, it’s a shame as it is destroying a reputable brand, they should have kept the BT smart hub 2 and app, where it all worked!