topic Re: Account number not recognise in Broadband & Landline

Account number not recognise

StevenMa — Mon, 17 Jun 2024 10:45:32 GMT

New to EE and I'm trying to link my broadband to my account on the app but it keeps saying the account number is invalid.

I've checked back and the one I am using is quoted on several EE emails so I don't understand thr issue.

Re: Account number not recognise

JimM11 — Mon, 17 Jun 2024 14:31:52 GMT

@StevenMa You will need to call EE CS and have someone look at it.

Re: Account number not recognise

Lucygirl2476 — Sat, 07 Sep 2024 22:11:36 GMT

I am having the same problem as a new customer EE don't recognise my account number either I have rang customer service numerous times but still not dealt with the problem - EE need to get more knowledgeable trained staff to sort queries out as still not sorted. Disgrace.

Re: Account number not recognise

XRaySpeX — Sat, 07 Sep 2024 22:13:03 GMT

@Lucygirl2476 : Is this for fixed Home BB or a mobile router?