topic Re: New broadband and landline account not completing set up? in Broadband & Landline

New broadband and landline account not completing set up?

Donbro — Fri, 06 Sep 2024 14:42:33 GMT

Set up yesterday ok, WiFi working but home phone only outgoing calls working. Account details and order tracking show order not yet completed. Tried to call cust help via my mobile but agent said couldn’t hear me and just cut me off. Not a great first day with EE.

Re: New broadband and landline account not completing set up?

Christopher_G — Fri, 06 Sep 2024 17:10:37 GMT

Hi @Donbro

Welcome to the community.

Have you managed to get back through to speak to someone in our customer care team about this? Hopefully they can see what's happened and get you up and running soon.

Chris

Re: New broadband and landline account not completing set up?

Donbro — Fri, 06 Sep 2024 17:13:37 GMT

Will try again tomorrow thanks. Awaiting a different phone to try tonight .

Re: New broadband and landline account not completing set up?

ecokitch — Sat, 07 Sep 2024 13:03:15 GMT

Try connecting your phone to the back of the hub. If this works then it is your Home Phone Adapter that is at fault. They are not very reliable. If that does not work try plugging into the BT socket where it enters the house it may still be working but they disconnect this after you change over.. I had the same problem as they had not bridged over the BT copper wire system to the EE hub so the order shows as not complete. Call 150 and they should be able to help.

Re: New broadband and landline account not completing set up?

Donbro — Sat, 07 Sep 2024 13:06:37 GMT

Thanks, it appears to be open reach issue, they have not completed the
transfer according to Mark at customer services so should be sorted
soon.🤞🤞