topic Re: Connection issues in Broadband & Landline

Connection issues

Smig60 — Fri, 06 Sep 2024 19:00:22 GMT

Im having the same problem, ive spoken to ee and have been told the new ee smart hub isnt so smart ,as they are having trouble with them, ive had my full fibre fitted 3 weeks and still havent had it connect a full day without issues , im now on my 3 rd hub they say they've had a bad batch and there engineers are complaining ,had not trouble with bt at all , wish id stayed clear of ee full fibrr

Re: Connection issues

Smig60 — Fri, 06 Sep 2024 18:33:10 GMT

Nope been told the smart hub is so smart abd having problems with them im now on my 3rd hub and still isnt connecting ,wish i hadnt seen full fibre

Re: Connection issues

Smig60 — Fri, 06 Sep 2024 18:34:53 GMT

Give up mate im on my 3rd smart hub they say theyve had a bad batch ,wish i hadnt see full fibre hasnt worked a full day yet in 3 weeks,looking at getting a different make router

Re: Connection issues

Smig60 — Fri, 06 Sep 2024 18:37:15 GMT

My advice give up dump ee router

Re: Connection issues

Smig60 — Fri, 06 Sep 2024 18:46:24 GMT

Dump the smart hub im on my 3rd hub ,havent had fibre run for more than a day in 3 weeks , they admit the hub is giving them trouble even there own engineers are complaing, cant get my gate , echos or weather station to connect

Re: Connection issues

XRaySpeX — Fri, 06 Sep 2024 18:56:48 GMT

@Smig60 : Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

Re: Connection issues

Smig60 — Sat, 07 Sep 2024 03:28:36 GMT

No nothing sorted its basically not fit for purpose ,im waiting another new unit they say its a bad batch ,but i think its just a gimmic saying its a smart hub its cheap and nasty,which id stuck with my old bt line
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Re: Connection issues

Smig60 — Sun, 08 Sep 2024 13:18:37 GMT

Gave up with the rubbish so called smart hub that wont let anything connect to it ,and brought a tp link touter within an hour all was set up online and working no problems what so ever ,was on offer on amazon £110 super fast and very easy to connect to
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