topic EE and BT in Broadband & Landline

EE and BT

kmearing — Sat, 07 Sep 2024 09:14:41 GMT

I moved from o2 to EE some time ago with my joint mobile contract. On a further visit to the local store i was told they could provide me with my broadband and tv cheaper than Sky so I switched. I am now paying £93 per month for 2 mobile accounts, my Broadband and my TV Box but NO LANDLINE. However, I am still being charged £65 per month by BT on top of my EE charges. Is that correct?

Re: EE and BT

JimM11 — Sat, 07 Sep 2024 09:24:55 GMT

@kmearing There is no account access with this public forum, When did you switch, broadband/tv, there is a period of transition from one to other and you do have to keep an eye on it that it has been done correctly. You also threw BT into the mix with no other explanation?

Re: EE and BT

XRaySpeX — Sat, 07 Sep 2024 09:59:58 GMT

What is BT charging you for?

Re: EE and BT

kmearing — Sun, 08 Sep 2024 08:34:07 GMT

Hi Jim, thanks for the reply. So I was with EE for my mobile contracts for a period of years. Last year I went into the shop for an upgrade and they managed to sell me a package that included my broadband, my TV box as well as my mobile phone contracts but we didn't want a landline. I believed that the price I was to pay was £93 per month inclusive. However, some months into the contract I received communication from BT advising me that I wasn't paying for my landline (even though I don't have a phone or number) and they subsequently began to charge me £65 per month just for using the line for my broadband (I guess!). I have been back into the EE shop but they were less than helpful saying I needed to take it up with BT! My view is that my contract is with EE and therefore surely THEY should resolve it or at least explain to me why I am now pay £155 for my Broadband, TV and mobile phones!

Re: EE and BT

kmearing — Sun, 08 Sep 2024 08:36:41 GMT

My understanding is that BT is charging me to allow EE to use their landline for my broadband as we don't have a landline phone!

Re: EE and BT

JimM11 — Sun, 08 Sep 2024 09:06:32 GMT

@kmearing Your problem would appear to be from your post, "we did not want a landline" EE gave you broadband and at that time it may have not been EE responsibility to cancel your landline, and if it was not you did not cancel the sky landline and it returned into the hands as a BT landline, so even though you think you do not have one, you may have, did you ever plug a phone in to see if your line is live? Cannot see why BT would want to charge you for something unless they assume it is live for you to use.... When you called BT what did they say with regards to billing you?

Re: EE and BT

XRaySpeX — Sun, 08 Sep 2024 15:19:53 GMT

Which EE BB plan are you on? What EE router do you have?