topic Re: WiFi controls in Broadband & Landline

WiFi controls

Rabblerock — Fri, 06 Sep 2024 20:05:29 GMT

Good morning

I am having issues connecting m WiFi controls to my EE app

I have removed and installed new version of app but still no luck

It is a new router as I have transferred to EE from bt

Re: WiFi controls

Chris_B — Fri, 06 Sep 2024 20:46:03 GMT

@Rabblerock You’ve joined a long list of BT to EE customers who are having this same problem

Re: WiFi controls

Rabblerock — Sun, 08 Sep 2024 06:34:52 GMT

Still haven't found solution!!

Re: WiFi controls

JimM11 — Sun, 08 Sep 2024 06:48:32 GMT

@Rabblerock When you login to your EE ID on the web, what do you see? Accounts, for BB and or Mobile if you have both?

https://ee.co.uk

Re: WiFi controls

Rabblerock — Sun, 08 Sep 2024 07:03:37 GMT

Both accounts

Re: WiFi controls

Rabblerock — Sun, 08 Sep 2024 07:08:12 GMT

When I open up account it has phone left hand side broadband on right click broadband tab and then it's says set up WiFi controls follow tutorial and scan qr code but it does not connect to router

Re: WiFi controls

Christopher_G — Mon, 09 Sep 2024 13:38:06 GMT

Hi @Rabblerock

I recommend speaking with our Customer Care team so they can try and help you with this.

Chris

Re: WiFi controls

Rabblerock — Mon, 09 Sep 2024 16:07:37 GMT

I have spoken to customer care