topic Re: Linking Broadband account to Mobile account in Broadband & Landline

Linking Broadband account to Mobile account

ElvistheFish — Fri, 06 Sep 2024 13:07:36 GMT

I’m trying to link my broadband account to my mobile account - I’ve tried via the EE App without success being told my personal information is incorrect and also the help via 150. Any help or advice please

Re: Linking Broadband account to Mobile account

XRaySpeX — Fri, 06 Sep 2024 16:54:56 GMT

@ElvistheFish : Is this for fixed Home BB or mobile BB?

Re: Linking Broadband account to Mobile account

ElvistheFish — Fri, 06 Sep 2024 17:05:37 GMT

Good point thank you!
This is linking my mobile phone account to my home broadband

Re: Linking Broadband account to Mobile account

XRaySpeX — Fri, 06 Sep 2024 18:42:38 GMT

Other way round! You mean linking your Home BB to your mobile phone a/c? That's what you asked for in your OP.

Re: Linking Broadband account to Mobile account

ElvistheFish — Fri, 06 Sep 2024 18:49:34 GMT

Correct - I want to link my home bb to my mobile account.

thank you

Re: Linking Broadband account to Mobile account

Lesley_W — Sun, 08 Sep 2024 09:37:28 GMT

Hi @ElvistheFish

Thanks for coming to our community.

You can see all about linking your products on this page Linking Your EE Products | Profile Help | EE.

If you already have it linked for mobile but want to add your broadband as well, you'd need to give our customer care team a call to do this. You can see all the ways to get in touch here Contact Us | Help & Support | EE.

Lesley