topic Re: Can't see my broadband plan in ee app in Broadband & Landline

Can't see my broadband plan in ee app

Mik17 — Fri, 23 Dec 2022 05:46:48 GMT

I'm trying to check what I broadband service I'm paying for. But cannot access my broadband plan in the ee app. I only see the mobile plan in the app.

If I try to check the broadband section it asks for details, but I don't know my account number (it's obfuscated on the billing emails) and I don't know my line number (I selected not to have a separate phone line when I purchased)

How can I check this?

Re: Can't see my broadband plan in ee app

XRaySpeX — Fri, 23 Dec 2022 06:07:25 GMT

@Mik17 : You first need to add it to your online MyEE. Your account no. can be found in your Welcome email. If you no longer have it you will need to phone CS for it.

Re: Can't see my broadband plan in ee app

AnnaMaj — Wed, 04 Sep 2024 23:53:22 GMT

Hi. I did add it to my account and still can't see it. It's not first time I have problems like that wit EE...

Re: Can't see my broadband plan in ee app

Leanne_T — Thu, 05 Sep 2024 14:23:51 GMT

Hi @AnnaMaj

Thanks for posting on the community.

Have you tried deleting the app and reinstalling since you added your broadband account?

Leanne 🙂