topic Re: Broadband in Broadband & Landline

Broadband

Reeceking97 — Mon, 02 Sep 2024 05:48:35 GMT

Hi,

for some reason last night our internet stopped working, every time the broadband is trying to connect to the modem (flashing green) it turns off for a second along with the LAN green light then starts the process again, both have been put on a reset and still the issue keeps going.

Re: Broadband

Chris_S — Mon, 02 Sep 2024 08:19:35 GMT

Hi @Reeceking97 Thanks for getting in touch with us here in the Community.

We have a handy page which explains what flashing lights on your your router can indicate, just click this link here

I'd also recommend texting PHONE to 61998, then a check will be ran on your line to see if any faults can be found.

Chris S

Re: Broadband

XRaySpeX — Mon, 02 Sep 2024 10:39:16 GMT

Which EE BB plan are you on? What EE router do you have?

Re: Broadband

Reeceking97 — Mon, 02 Sep 2024 10:50:37 GMT

I am on full fibre 74 and it’s the newer hub from EE , they are sending me an home engineer expert tomorrow hopefully they can find the problem , I tried everything they asked and tried using diffrent Ethernet cable that connects them.

Re: Broadband

Leanne_T — Tue, 03 Sep 2024 11:07:47 GMT

Hi @Reeceking97

Thanks for coming back to us.

Please let us know how you get on after the engineer has been tomorrow.

Hopefully this gets sorted for you.

Leanne.

Re: Broadband

Reeceking97 — Wed, 04 Sep 2024 07:19:54 GMT

They came round and had to give me a new router, which has seemed to have done the trick.
Sent from my iPhone

Re: Broadband

Leanne_T — Wed, 04 Sep 2024 09:10:10 GMT

Thanks for coming back and letting us know @Reeceking97

Glad to read this is sorted for you 🙂

Leanne.