topic Re: Third party router problem in Broadband & Landline

Third party router problem

JRS15 — Tue, 03 Sep 2024 08:20:41 GMT

Having wrestles with the EE provided router for months I’ve decided to connect a third party router.

I have a TP-link AX5400 (Archer73) and i’m connecting it to the Nokia ONT-010-G-T that came with the EE router. I’m connecting my WAN port on the TP-Link (coloured blue) to the yellow 2.4Ghz port on the ONT modem.

I’ve set the TP-Link to PPOE and put in my details name@emailaddress.com. I’ve tried both adding the password and leaving it blank, neither connects.

Is there something I am missing? Is this set up viable or do I need a different modem or ??

Re: Third party router problem

JimM11 — Tue, 03 Sep 2024 08:32:50 GMT

@JRS15 The details you have put are wrong, will copy the required link below for you to setup the Tp-Link router. Use the Full Fibre, 1st option.

How Do I Use My Own Router for Home Broadband? | Help | EE

Re: Third party router problem

Mustrum — Tue, 03 Sep 2024 08:37:00 GMT

@JRS15 The correct settings as outlined in the link are:

Full Fibre
Connection type:	Point-to-Point Protocol over Ethernet (PPPoE)
Broadband username or login name:	bthomehub@btbroadband.com
Broadband password:	BT (or leave blank)
Authentication:	CHAP
DNS:	Auto or Obtain from ISP (we'll automatically provide these when you connect)

Re: Third party router problem

JRS15 — Tue, 03 Sep 2024 08:59:54 GMT

Is my equipment set up ok?
Not sure about the difference in colours of the WAN connections. ONT modem is yellow and TP link is blue. both say Wan.

jimS

Re: Third party router problem

JimM11 — Tue, 03 Sep 2024 09:09:06 GMT

@JRS15 You have set up good, wan port on the Tp-Link to the Ethernet port connection on the ONT. EE router back in the box, keep it in case you need to test/call EE etc, no third party help, they and most isp's only support there own equipment.

Pictures that you post, all need to be approved, so you know, there is no instant viewing....

Re: Third party router problem

JRS15 — Tue, 03 Sep 2024 09:02:51 GMT

Re: Third party router problem

Mustrum — Tue, 03 Sep 2024 09:17:50 GMT

@JRS15 your pictures include your email address so will not be approved.

Do you have the option to set the router up on a browser?

Why are you not using the settings in the links above?

Re: Third party router problem

JRS15 — Tue, 03 Sep 2024 11:14:51 GMT

I don’t understand which ones are wrong.

I’m logging in using username and password and have selected PPOE. I don’t seem to have the option for the others.

I think I can access via an internet connect but I can’t establish one to do this.

Re: Third party router problem

Mustrum — Tue, 03 Sep 2024 11:33:10 GMT

@JRS15 Have a look at section 4.3 of the manual.

https://static.tp-link.com/upload/manual/2024/202403/20240319/1910013433_Archer%20AX55%20Pro(US)2.0_UG_V1.pdf

Using a browser will make it much easier, although also access to more settings which you appear not to show on your pics.

Re: Third party router problem

XRaySpeX — Tue, 03 Sep 2024 11:49:14 GMT

The PPPoE Username should be bthomehub@btbroadband.com not your own email addy & the pwd is BT or blank.

Re: Third party router problem

JRS15 — Tue, 03 Sep 2024 12:14:54 GMT

Hi,

Yes I can see those options through both the Tether app and connecting using the http://192.168.0.1 methods. The latter doesn’t have any other selections unless i choose IPv6, then it gets overly complicated.

I’m using my username and login details copied directly from the EE hub (which does connect) but the TP link just won’t.

I asked EE for login details and they sent me the same info you shared. I even tried the verbatim btinternet as printed, obv no joy

I’m stumped

Sent from my iPhone

Re: Third party router problem

JRS15 — Tue, 03 Sep 2024 12:17:54 GMT

ok i’ll try that

Sent from my iPhone

Re: Third party router problem

Mustrum — Tue, 03 Sep 2024 13:11:03 GMT

@JRS15 alas I can't see what you are doing wrong, but suspect it is something simple.

Are you trying to set it up as a router or AP?

What EE Broadband service do you have?

Do you have digital voice or TV?

Re: Third party router problem

JimM11 — Tue, 03 Sep 2024 13:50:27 GMT

@JRS15 What model of EE Router do you currently have?

Re: Third party router problem

JRS15 — Tue, 03 Sep 2024 14:03:54 GMT

I have EE broadband fibre to the property. No voice and no TV. TV is sky connected via ethernet.

I have the 700mbps pkg.

Sent from my iPhone

Re: Third party router problem

JRS15 — Tue, 03 Sep 2024 14:21:54 GMT

Sent from my iPhone

Re: Third party router problem

JimM11 — Tue, 03 Sep 2024 14:42:52 GMT

@JRS15 Empty post apart from Sent from my iPhone? You do know that you set up router admin with a user/password and this is only to get to the router, then once you set up the PPPoE you have a separate user/password this is were you set the EE defined parameters.

Re: Third party router problem

JRS15 — Tue, 03 Sep 2024 15:02:54 GMT

Hi Jim,

Its the Smart Hub Plus.

Re: Third party router problem

JimM11 — Tue, 03 Sep 2024 15:15:16 GMT

@JRS15 Then follow the guidance that @Mustrum @XRaySpeX have advised, if you have the Tp-Link router all messed up then factory reset it, use a laptop/pc to web setup the router, if you want to use the app, go slow and be careful, it normally does a good job of getting it right.

Re: Third party router problem

JRS15 — Tue, 03 Sep 2024 16:32:54 GMT

Solved.

Username and factory reset

Thank you folks. Respect 🫡

Regards,
Jim