topic Re: Broadband box it switches off randomly once or twice a day, all connections are in Broadband & Landline

Broadband box it switches off randomly once or twice a day, all connections are

Woodturner21 — Thu, 29 Aug 2024 17:53:44 GMT

Broadband box switches its self off randomly all connections are OK

Re: Broadband box it switches off randomly once or twice a day, all connections are

Mustrum — Thu, 29 Aug 2024 17:59:02 GMT

@Woodturner21 which broadband service do you have and which router?

Re: Broadband box it switches off randomly once or twice a day, all connections are

JimM11 — Thu, 29 Aug 2024 18:15:34 GMT

@Woodturner21 And which broadband box are you talking about, connections are ok??

Re: Broadband box it switches off randomly once or twice a day, all connections are

Woodturner21 — Thu, 29 Aug 2024 19:12:59 GMT

EE Box

Re: Broadband box it switches off randomly once or twice a day, all connections are

JimM11 — Fri, 30 Aug 2024 06:57:58 GMT

@Woodturner21 Can you supply more information that you are doing at present! Or if you want click link below and select your required option.

Re: Broadband box it switches off randomly once or twice a day, all connections are

Woodturner21 — Fri, 30 Aug 2024 07:49:47 GMT

While watching something on the TV it will randomly switch off.

Re: Broadband box it switches off randomly once or twice a day, all connections are

XRaySpeX — Fri, 30 Aug 2024 07:59:24 GMT

All routers supplied by EE could be called "EE boxes" but they each have a specific model name. Read the label on it or post an image of your router.

Which EE BB plan are you on?

Re: Broadband box it switches off randomly once or twice a day, all connections are

Woodturner21 — Fri, 30 Aug 2024 13:25:35 GMT

Here is the router that we have

Re: Broadband box it switches off randomly once or twice a day, all connections are

XRaySpeX — Fri, 30 Aug 2024 13:28:52 GMT

There's nowt in your post.

Re: Broadband box it switches off randomly once or twice a day, all connections are

Mustrum — Fri, 30 Aug 2024 14:34:37 GMT

@Woodturner21 we don't seem to be getting very far here. Have you seen and followed the steps in the Help pages below?

This is not customers services, the forum has no account access, mostly it is fellow customers responding and no one has any idea what you have or what issues you are having.

https://ee.co.uk/help/broadband

Re: Broadband box it switches off randomly once or twice a day, all connections are

XRaySpeX — Fri, 30 Aug 2024 15:02:11 GMT

You are not helping us to help you by not answering our Qs.

Re: Broadband box it switches off randomly once or twice a day, all connections are

Peter_W — Fri, 30 Aug 2024 15:46:43 GMT

Good afternoon @Woodturner21!

Welcome to the EE Community, and I'm sorry to hear you've been having some broadband trouble recently too.

As a few of the guys have pointed out here, if we can find out a bit more detail about the equipment you're using then we'll be in the best position to give some advice.

I can see you've mentioned that the broadband 'switches off'. When you notice this, is your Hub losing power completely, or do you see a change to the lights on the front?
Peter

Re: Broadband box it switches off randomly once or twice a day, all connections are

Woodturner21 — Fri, 30 Aug 2024 19:08:35 GMT

The hub just switches off.

Re: Broadband box it switches off randomly once or twice a day, all connections are

Mustrum — Fri, 30 Aug 2024 19:13:54 GMT

@Woodturner21 Try following the steps below.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Text relay and sign language services

To make a text relay call using the Relay UK service, dial 18001 in front of the following number:

07953 966 150