topic Re: Tracking an order in Broadband & Landline

Tracking an order

Norfolk6 — Fri, 30 Aug 2024 09:18:06 GMT

Hi, we have contacted EE and our contract will start on 16/09/2024, the informed us that the package, router and digital phone, will be delivered in few days and that was on 13/08/2024. We have a order number but we couldn’t get the answer, it’s impossible to contact them by phone. Can you help please.

Re: Tracking an order

XRaySpeX — Fri, 30 Aug 2024 09:25:26 GMT

@Norfolk6 : You've still got over 2 weeks until 16 Sept. What's the hurry? Did you mean 16/09/24 or 16/08/24?

Re: Tracking an order

JimM11 — Fri, 30 Aug 2024 09:47:48 GMT

@Norfolk6 You should login to your EE ID web account, and see if any info regarding your order status is there. Routers are sent to arrive 2 days before the installation and activation date and if its 16th Sep, so it is still way early for you.

Re: Tracking an order

Norfolk6 — Fri, 30 Aug 2024 10:15:15 GMT

Many thanks.