topic Re: Cannot connect to internet on ASUS DSL AC86U in Broadband & Landline

Cannot connect to internet on ASUS DSL AC86U

dav_gamble96 — Wed, 28 Aug 2024 04:45:36 GMT

Basically as the title says.

I don't have a current screenshot so I've had to rip one from the internet, and the screenshot I've got is from an RT, not a DSL Model, but the options are the same.

I'm not really sure what the issue is here? I've followed a guide on EE's website to no avail.

I've been given a username and password which I'm assuming is for .1x or something similar. I also have an option for a VLAN ID but the guide on EE's website states that a copper connection does not need a VLAN ID.

I think it's also worth mentioning that when I got the router it was second hand and upon plugging it in and connecting via ethernet, I was able to ping Google. I had to factory reset it after that as the previous owner hadn't left me the login credentials, but the point is that I know it works.

Any help here would be greatly appreciated!

Re: Cannot connect to internet on ASUS DSL AC86U

JimM11 — Wed, 28 Aug 2024 06:39:46 GMT

@dav_gamble96 Link to third party router setup, if you have an fttc connection then settings are per Fibre.

How Do I Use My Own Router for Home Broadband? | Help | EE

Re: Cannot connect to internet on ASUS DSL AC86U

XRaySpeX — Wed, 28 Aug 2024 07:03:53 GMT

Which type of BB have you? Is it ADSL or VDSL (FTTC). Both are copper to the house. VDSL needs the VLAN ID = 101, ADSL doesn't.

In Using & Configuring a Third Party Router you'll find everything you need to set up your router incl. the BB PPPoE Username & pwd. which are now the same as BT's (Username = bthomehub@btbroadband.com / pwd = BT or leave blank). What did you mean by '.1x'?

The ASUS DSL AC86U contains an ADSL/VDSL modem & so you'll see settings for the modem, like VLAN ID. VPI/VCI. The RT model doesn't, so such settings won't be there in your image (which I can hardly read anyway).