topic Re: Payment system won’t work in Contracts & Billing

Payment system won’t work

Vfisher78 — Tue, 15 Apr 2025 08:58:13 GMT

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere else and even tried alternative cards but I still can’t pay my bill

Re: Payment system won’t work

Vfisher78 — Tue, 15 Apr 2025 08:55:24 GMT

I am having the same issue, I’ve been trying for weeks, had numerous calls to EE and I still can’t pay my bill

Re: Payment system won’t work

XRaySpeX — Tue, 15 Apr 2025 09:32:16 GMT

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Payment system won’t work

Ali_A — Tue, 15 Apr 2025 11:29:13 GMT

@Vfisher78

Are you able to make payment using this Fast Payment link?

Ali

Re: Payment system won’t work

Vfisher78 — Tue, 15 Apr 2025 11:32:08 GMT

No I’ve tried several times and just tried the link again, I’ve also called EE several times and just keep going round in circles

Re: Payment system won’t work

Schockwave — Tue, 15 Apr 2025 12:09:22 GMT

@Vfisher78 , when you tried calling customer service did you press 2 to get through to someone?

Are you using a UK bank card when paying with the link that @XRaySpeX gave you, as that does work, or should normally?

Re: Payment system won’t work

Vfisher78 — Tue, 15 Apr 2025 12:38:07 GMT

Yes I have spoke to about 5 different people now I am using a uk bank and have also tried the link for faster payment

Re: Payment system won’t work

Ali_A — Tue, 15 Apr 2025 14:18:25 GMT

@Vfisher78

Ae you able to try a different card at all?

Ali

Re: Payment system won’t work

Vfisher78 — Tue, 15 Apr 2025 15:04:08 GMT

Yes tried my other card it obviously a fault EE side as I’ve already rang my bank to see if theirs a problem and they say their isn’t

Re: Payment system won’t work

Ali_A — Tue, 15 Apr 2025 15:22:51 GMT

@Vfisher78

Have you ever performed a chargeback on card for any EE bills?
This is one of the actions that can cause all card payments to be rejected on your account after that.

In the mean time, you can pay by bank transfer instead. You can find the details on how to do this on our Ways to Pay page.

Ali

Re: Payment system won’t work

Vfisher78 — Tue, 15 Apr 2025 15:59:07 GMT

No I’ve not completed a charge back

I asked someone from EE who I spoke to in the phone if they had bank details so I could bank transfer and they said this wasn’t an option

Re: Payment system won’t work

Ali_A — Wed, 16 Apr 2025 07:36:57 GMT

@Vfisher78

Are you trying to pay a mobile bill or Broadband bill?

The bank details for bank transfer to pay your mobile bill is shown on the Ways to Pay | EE Link i posted above.

Just scroll down to "Pay by bank transfer"

Ali

Re: Payment system won’t work

Vfisher78 — Wed, 16 Apr 2025 07:39:48 GMT

it was my mobile phone bill, I paid it using the link last night thanks, when I put the bank details in my bank detected it was a T Mobile account I was paying I just hope it went to the correct place as I have had no confirmation and it isn’t showing it’s been paid on my EE account

Re: Payment system won’t work

Ali_A — Wed, 16 Apr 2025 08:08:20 GMT

@Vfisher78

That's great.

Did you include your EE mobile bill account number in the reference field of the bank transfer?

Ali

Re: Payment system won’t work

Vfisher78 — Wed, 16 Apr 2025 08:58:23 GMT

Yes, I’ve contacted EE this morning and they are saying they have not received it

Re: Payment system won’t work

Ali_A — Wed, 16 Apr 2025 09:25:12 GMT

@Vfisher78

It can take 2-3 working days for BACS payments to come through and be allocated to your account. It's worth checking your online account again tomorrow.

Ali

Re: Payment system won’t work

Vfisher78 — Wed, 16 Apr 2025 09:27:21 GMT

I will check daily thanks, the person I’m talking to on the online chat is wanting to send me a link to make payment again, it’s already left my account

Re: Payment system won’t work

Ali_A — Wed, 16 Apr 2025 09:31:46 GMT

@Vfisher78

That's great. It's best to wait for the BACS payment to avoid making a duplicate payment.

Ali

Re: Payment system won’t work

Ja1441 — Fri, 18 Apr 2025 19:03:42 GMT

This is the exact same problem I have. I’ve tried over ten times today to pay and I can’t set hold of a person to speak to.

Re: Payment system won’t work

Vfisher78 — Fri, 18 Apr 2025 19:23:10 GMT

I have managed to bank transfer using a link in this thread for ways to pay, they have now confirmed they have received payment but they were saying the other day it hadn’t been paid and was trying to get me to pay it again