topic Why is this bill so high and not making sense in Contracts & Billing

Why is this bill so high and not making sense

Emilee2480 — Wed, 16 Apr 2025 05:08:48 GMT

Can someone please see if I'm going blinking mad, this bill is double our normal rate and I'm sorry I'm just not paying it, they are insisting its right but how can it be, I pre ordered my S25 ultra so had it a few months now, so not a new bill, and it was a upgrade, but this is taking the pee, non of the charges make sense, I know the plan has increased by 1.50 but this is now double what I have been paying 🤬 its a joke and if its not sorted then ee will lose my custom after 4 years, its not on especially when I have the flex plan on top of this

Re: Why is this bill so high and not making sense

Chris_B — Wed, 16 Apr 2025 06:10:07 GMT

@Emilee2480 no one here and knows why your bill is like this as this is a public forum and all any here can advise is pay your bill because if you don’t, it’ll only affect you.

Hsve you looked to see what these charges are for ? Click the green writing below each one where it says more on this charge.

Re: Why is this bill so high and not making sense

Chris_S — Wed, 16 Apr 2025 07:23:56 GMT

Hi @Emilee2480 As @Chris_B has mentioned, we don't have access here in the EE Community, so if you'd like someone to look into those extra charges for you, I'd recommend giving us a call so a guide can take you through your bill.

To speak to a guide, you'd just need to dial 150 from an EE phone or 07953 966 150 from any other phone.

You can find a link to our contact us page here

If you'd prefer not to speak to a guide, just click the 'More on these charges' option below the charge.

Chris S