topic Phone bill in Contracts & Billing

Phone bill

Lillierose — Mon, 14 Apr 2025 21:37:40 GMT

My phone bill has come out of my bank twice.

could I get a refund please as my phone bill has been taken out of my bank twice when paying my bill

Re: Phone bill

bristolian — Mon, 14 Apr 2025 21:54:09 GMT

The direct debit guarantee offers a full & immediate refund of any payments taken in error.

https://www.directdebit.co.uk/direct-debit-guarantee/

Re: Phone bill

XRaySpeX — Tue, 15 Apr 2025 00:02:27 GMT

Did you pay your bill manually when you had a DD in operation? If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.