topic Re: Convert from monthly contract to pay as you go porting number in Contracts & Billing

Convert from monthly contract to pay as you go porting number

LucaRossi — Mon, 14 Apr 2025 04:52:13 GMT

Hello I have been leaving abroad for quite some time and been paying for a monthly EE SIM, which I use only to receive text from my UK bank. Instead of cancelling my contract (first option) could you kindly tell me whether I could 'downgrade' to a PAYG alternative and keeping the same number?

Thank you

Re: Convert from monthly contract to pay as you go porting number

Chris_B — Mon, 14 Apr 2025 07:14:37 GMT

@LucaRossi if you’re still in your contract term, you will have to pay off the remaining contract term. The problem you’ve got is that you cannot change from a contract to a PAYG whilst you are abroad, this has to be done within the UK whilst connected to the EE network.

Re: Convert from monthly contract to pay as you go porting number

Chris_S — Mon, 14 Apr 2025 07:16:16 GMT

Hi @LucaRossi I hope you're having a great time in your new country.

I'd recommend checking your contract dates to see if you're out of contract on your current deal, You can find instructions on how to check your contract dates here

You'd just need to contact us to move to pay as you go, a guide can set your 30 day notice to move to pay as you go for you.

Your EE sim needs to be activated on EE's UK network before it can be used abroad.

Chris S

Re: Convert from monthly contract to pay as you go porting number

LucaRossi — Mon, 14 Apr 2025 09:53:56 GMT

thank you that's helpful... so I guess I am better off canceling the
contract as I am not planning to be back in the UK any time soon...

Re: Convert from monthly contract to pay as you go porting number

Chris_S — Mon, 14 Apr 2025 10:16:42 GMT

That's certainly an option @LucaRossi

The downside to cancelling the contract would be that you'd lose your mobile number.

Chris S

Re: Convert from monthly contract to pay as you go porting number

XRaySpeX — Mon, 14 Apr 2025 10:24:44 GMT

Aside from the difficulty of activating a fresh PAYG SIM abroad that you've been warned about, to save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.