topic Re: Can't access Billing or Contracts in Contracts & Billing

Can't access Billing or Contracts

happyhacker — Sun, 13 Apr 2025 15:45:16 GMT

Billing just hangs forever (see below screenshot). Contracts keeps reloading and then ends up with:

Sorry! Something went wrong when authenticating your account.

Please try again later."

Done the reset browsers (Brave and Safari). Same on Mobile. Mobile app works OK.

Re: Can't access Billing or Contracts

Northerner — Sun, 13 Apr 2025 16:00:17 GMT

Hi @happyhacker

Are you using a VPN?
Are you connecting over WiFi or EE mobile network.
Are you in the UK.

Thanks

Re: Can't access Billing or Contracts

happyhacker — Sun, 13 Apr 2025 20:35:46 GMT

Are you using a VPN? No
Are you connecting over WiFi or EE mobile network. WiFi
Are you in the UK. yes

Re: Can't access Billing or Contracts

Leanne_T — Mon, 14 Apr 2025 13:10:03 GMT

Hi there @happyhacker

Thanks for coming back to the community 🙂

If this is happening on different browsers and the app is working OK, please call us and the team will make sure everything is set up correctly at our end for you.

Thanks 🙂

Leanne.

Re: Can't access Billing or Contracts

happyhacker — Mon, 14 Apr 2025 14:27:09 GMT

Called and waiting for resolution.

Re: Can't access Billing or Contracts

Leanne_T — Mon, 14 Apr 2025 14:51:37 GMT

Thanks for coming back and letting me know @happyhacker

Hopefully this is sorted soon for you 🙂

Leanne.