topic Re: Call history in Contracts & Billing

Call history

samyul — Mon, 24 Mar 2025 17:00:17 GMT

I need call history from October 2024

Re: Call history

bristolian — Mon, 24 Mar 2025 18:22:49 GMT

If you had itemised billing active at the time, then your outgoing calls will show on those bills.

Otherwise check your phone's call log.

Re: Call history

Shehzadababer — Sun, 13 Apr 2025 11:48:06 GMT

I want to get my call history from October 2024 till January 2025

Re: Call history

Shehzadababer — Sun, 13 Apr 2025 11:48:39 GMT

How can i get that? Plz plz help me out

Re: Call history

Michael_D — Sun, 13 Apr 2025 14:05:10 GMT

Hi @Shehzadababer

Welcome to the community.

If you had itemised billing set up on your account over the period in question, you'll be able to view your outgoing call history by downloading your bills in the EE app or on the EE website.

If you didn't have itemised billing, the bills would only show any chargeable calls that have been made.

Itemised billing is not something that can be backdated, so if it wasn't active and you weren't paying for it at the time, the only calls that will show will be the chargeable ones.

Michael

Re: Call history

samyul — Mon, 14 Apr 2025 06:39:55 GMT

I need all the information sent to me please.
I might need the police to help.
I want to keep my NHS job.

it’s crucial and urgent.
I have been a customer since 1999

Re: Call history

Lesley_W — Mon, 14 Apr 2025 09:22:24 GMT

Hi @samyul

You can request information from your account here Request My Personal Data from EE | Cyber Security Help | EE.

If the information is available, it will be sent to you.

Hope you get sorted.

Lesley

Re: Call history

samyul — Tue, 15 Apr 2025 09:03:56 GMT

What Do I do now? Do I wait for you to send it to me?

Sent from the all-new AOL app for iOS

Re: Call history

Lesley_W — Tue, 15 Apr 2025 09:08:05 GMT

Did you fill in the form on that link @samyul ?

If you have, the team will be in touch as soon as they have an update.

Lesley

Re: Call history

bristolian — Tue, 15 Apr 2025 09:08:26 GMT

@samyul wrote:
What Do I do now? Do I wait for you to send it to me?

You click on the link in the post above yours, and follow the on-screen instructions to request your personal data.

Re: Call history

samyul — Tue, 15 Apr 2025 09:25:41 GMT

I have requested it already several times

Re: Call history

Lesley_W — Tue, 15 Apr 2025 10:34:10 GMT

When did you last request it @samyul?

Lesley