topic Re: EE is not accepting my payment and my bill is now overdue in Contracts & Billing

EE is not accepting my payment and my bill is now overdue

DRust — Fri, 11 Apr 2025 05:46:54 GMT

I've tried repeatedly to pay this bill on EE's website on multiple devices and with multiple cards and it keeps just saying that the service is not available. Now my bill is overdue and there seems to be nobody who can help me. It is incredibly frustrating. Is this affecting anyone else?

Re: EE is not accepting my payment and my bill is now overdue

Chris_B — Fri, 11 Apr 2025 06:47:39 GMT

@DRust Use THIS

Re: EE is not accepting my payment and my bill is now overdue

Ashnique — Fri, 11 Apr 2025 06:47:44 GMT

Same for me. I tried calling 360. Took my money but said sorry there’s a problem, tried again same card same thing, tried another card same thing, tried online the page won’t load. And it’s happened before and it’s during the night hours. Call 150 after 8am and they will process

Re: EE is not accepting my payment and my bill is now overdue

Northerner — Fri, 11 Apr 2025 08:44:49 GMT

Hi @DRust

https://ee.co.uk/help/billing-payments/payment-methods

Many ways to pay your bill and no excuses for late payments.

Thanks

Re: EE is not accepting my payment and my bill is now overdue

DRust — Sat, 12 Apr 2025 12:49:51 GMT

how sanctimonious of you.

Kindest regards
Donnie

[Mod edit: Trimmed the email signature]

Re: EE is not accepting my payment and my bill is now overdue

XRaySpeX — Sat, 12 Apr 2025 13:09:07 GMT

How objective of you!

Re: EE is not accepting my payment and my bill is now overdue

Ashnique — Sat, 12 Apr 2025 14:26:35 GMT

Wow didn’t know they asked for you to be rude also.

Re: EE is not accepting my payment and my bill is now overdue

badkarm4 — Sat, 12 Apr 2025 20:33:04 GMT

Its quite shocking that EE lets these people troll thier customers, its not the first time Ive read them smugly answer forum questions without fully understanding whats being asked. Seems theyre too concerned with thier post counts than post quantities. Just report them, the more that do the better. (Although I suppose EE likes having free labour, even if theyre not correct all the time.)

I too have had this problem over the last few months where the on my way to pay is to speak to an actual EE employer by phoning 150 and letting them take payment over the phone.

Re: EE is not accepting my payment and my bill is now overdue

Chris_B — Sun, 13 Apr 2025 06:51:33 GMT

@badkarm4 So using the link I posted isn’t good enough? Seems not

And any post that needs moderation will be. And I see the only post hat has been was @DRust because of a email signature,

And @Northerner reply is absolutely spot on. There’s 7 days between getting the bill and actually having to pay it. In fact if you setup a DD you actually get a bit longer if the funds are not there. But hay report those who have only said fact and stuff you don’t like, not likening something doesn’t mean it’s wrong by the way.

Re: EE is not accepting my payment and my bill is now overdue

Leanne_T — Sun, 13 Apr 2025 07:53:46 GMT

Morning @Ashnique @badkarm4

Thank you for coming to the community.

If the payment was not accepted online when logged into your EE account or using the My EE - Make Anonymous Payment page, please call us on 150 and you the team can take the payment for you and look into why this was not accepted.

Thanks 🙂

Leanne.

Re: EE is not accepting my payment and my bill is now overdue

Ashnique — Sun, 13 Apr 2025 09:15:00 GMT

Hi but that is not useful at 2am because there nobody on the phone available at that time

Re: EE is not accepting my payment and my bill is now overdue

Ashnique — Sun, 13 Apr 2025 09:28:44 GMT

I think @badkarm4 was literally saying there is no need for your additional comments. The person asked for help and was met with pathetic I have nothing else to do with my time reply of “there’s no excuses”…

Maybe we’ve forgotten to answer the question and stop acting like we are everyone’s mum or have shares in EE.

another user not paying on time has nothing to do with someone else. It’s just sad that some people make sure to add their 2pence especially when it makes no difference other than them making theirselves feel important.

also regarding the link….again does not work for me during the night hours.

I can’t even seem to look at my bills or payments during the night hours…just won’t load.

Re: EE is not accepting my payment and my bill is now overdue

Chris_B — Sun, 13 Apr 2025 09:49:43 GMT

@Ashnique that’s because customer support isn’t 24h.

Open every day, all year round from 8am – 9pm Monday to Friday and 8am – 8pm Saturday and Sunday

Re: EE is not accepting my payment and my bill is now overdue

Chris_B — Sun, 13 Apr 2025 09:55:11 GMT

@Ashnique “I think @badkarm4 was literally saying there is no need for your additional comments”.

But that’s a pubic forum for you. You post you get a response.

Re: EE is not accepting my payment and my bill is now overdue

Ashnique — Sun, 13 Apr 2025 12:49:05 GMT

A response for the problem. Nobody asked for additional feelings