topic Re: Abuse in Contracts & Billing

Abuse

Shotxv — Sat, 12 Apr 2025 13:28:42 GMT

Hello a long time ago I apply for a phone and after they call me I answer and they say have idk what for me ..a smart hub for me ..and I say I will cancel this order because I have home one and I will go in a shop to check ...after 2 months they send me that smart hub plus ...and they still charge me when I say I want cancel...I was in a shop they call I say again I want cancel that order and they still charge me I have pay 339 or something like that

Re: Abuse

Schockwave — Sat, 12 Apr 2025 13:37:16 GMT

Hello @Shotxv ,

Welcome to the community,

You can make a complaint here:

https://ee.co.uk/help/contact-ee/complaint

Re: Abuse

Christopher_G — Sun, 13 Apr 2025 07:12:31 GMT

Hi @Shotxv

Welcome to the community.

I do recommend following @Schockwave's advice here and open a complaint. The support team will look into what has happened and try and find a solution for you.

Please keep us posted on what happens.

Chris