topic Re: Am confused in Contracts & Billing

Am confused

teehixcoleuk — Wed, 09 Apr 2025 22:00:28 GMT

I just did a sim contract with EE and I just been activated today. But to my surprise they send a bill of £77 to me that £50 balance brought forward, and £27 contract fees

Re: Am confused

Den123 — Wed, 09 Apr 2025 22:32:13 GMT

yes thay charge u a month up front when u sign up for a contract so that's why hope that helps

Re: Am confused

Chris_B — Thu, 10 Apr 2025 07:20:25 GMT

@teehixcoleuk Sounds like you’ve paid the deposit to have roaming enabled on your account. This deposit is a refundable deposit and you can call customer services to requested back.

Re: Am confused

Leanne_T — Thu, 10 Apr 2025 07:23:06 GMT

Morning @teehixcoleuk

Thanks for coming to the community 🙂

Do you have any extra charges showing on the bill such as a deposit as @Chris_B has mentioned?

If so, please call us and the team will be happy to help.

Leanne.