topic Re: Mobile cut off 2 times in 1 week in Contracts & Billing

Mobile cut off 2 times in 1 week

Sb271186 — Wed, 09 Apr 2025 23:30:41 GMT

Hello, to start i have a unlimited internet, calls and texts package, I had made some purchase with my ee mobile, I got cut off last week, I rang up explained I'm a career and my phone is a life line, I was told to pay £80 to bring my account under the credit limit, my phone was reconnected,and i payed the £80 , and got ee to BAR all pay to mobile services, 5 days later I've spend 0 over anything and got a text saying your phone USAGE is higher then nornal instantly cut off again now I'm being told to pay 2/3s of my total bill of 187 to get reconnected within 1 hour, I'm sorry but it says total bill 270 ( i have 2 xboxs a tv and ear pods package ontop) and on my account says pay the bill by 17th apirl, I get paid once a month on 16th, and again I'm a career and my mobile is a lifeline, so now because I cannot pay £187 I'm cut off for 7 days and you still execpt me to pay full price on my bills? Discusting service i am extremely angry about this, I have been a customer for a very long time I pay my bill on time every month with no issue and I get treated in this manor. And for the 3rd time I'm a career and my phone is a LIFE LINE, I get paid 16th each month only and it says to pay the bill by the 17th, it's the 10th now .....

Re: Mobile cut off 2 times in 1 week

Schockwave — Thu, 10 Apr 2025 01:03:58 GMT

Hello @Sb271186 ,

Welcome to the community,

Have you spoken to customer service about this, as this does seem strange.

Are you on a monthly contract or pay as you go?

Re: Mobile cut off 2 times in 1 week

Sb271186 — Thu, 10 Apr 2025 07:56:19 GMT

Hello, as the help are closed from 6pm or 8pm I need the phone unlocking asap as this affects my job I have even told the person last week. I am monthly contract, with 1 month left. So don't think I will be upgrading,

Re: Mobile cut off 2 times in 1 week

Schockwave — Thu, 10 Apr 2025 09:06:21 GMT

@Sb271186 , customer service is open now, so you can ring them up, we cannot do anything, this is not customer service.