topic Re: Billing in Contracts & Billing

Billing

Amy8806 — Wed, 09 Apr 2025 15:17:18 GMT

I have been charged for my Apple Watch, I went into merry hill branch Saturday 5th April and they had to fill out a certain form but it is not showing in my bill they said the £36 will be removed - is there anything on your end showing this?

Re: Billing

XRaySpeX — Wed, 09 Apr 2025 16:27:34 GMT

This user discussion group is not at the other end of your transaction. We can have no access to your specific account. You need to raise this with CS.

Re: Billing

Chris_B — Wed, 09 Apr 2025 19:06:07 GMT

@Amy8806 EE don’t give out free Apple Watches so why shouldn’t you be charged ? If you have a phone contract that gives you free unlimited data on a watch and you purchased a new watch from EE you still have to pay that watch contract you’ll just get unlimited data. Once you actually pay off that contract and you take out a sim only contract for that watch only then would you not be charged the £7 for that cellular contract because of the phone contract.