topic Re: Refund upfront in Contracts & Billing

Refund upfront

Umair6 — Sat, 13 Apr 2024 15:05:54 GMT

Hi I ordered iPhone 15 Pro max upfront have been taken from my account but didn't get refund after 5 working days when I called customer service I have been told upfront will be refund in 5 working days.

Re: Refund upfront

Leanne_T — Sat, 13 Apr 2024 15:46:15 GMT

Hi @Umair6

Thanks for coming here.

Does the payment show as pending with your bank?

Did you cancel the order or was this the order not accepted?

Leanne 🙂

Re: Refund upfront

Umair6 — Sat, 13 Apr 2024 16:10:49 GMT

The payment is not pending its been deducted from my account.and I didn't cancel order they do credit check and after that they told me its declined and I will receive refund with in 5 working days but I still didn't received my upfront money back

Re: Refund upfront

Chris_B — Sat, 13 Apr 2024 18:48:56 GMT

@Umair6 Refunds take between 7-10 days

Re: Refund upfront

Umair6 — Fri, 26 Apr 2024 15:02:45 GMT

It's been 28 days still didn't receive my refund its ridiculous I called help line they have been told me every week sir it will be soon in your account.today I called helpline they said send email on missing.payments@ee.co.uk I send email still no reply

Re: Refund upfront

GHall0227 — Mon, 07 Apr 2025 16:29:44 GMT

Have you received your refund? I’ve been waiting over a week and still haven’t had my money back.
that email address missing.payments@ee.co.uk is clearly not manned by anyone..

Re: Refund upfront

Katie_B — Mon, 07 Apr 2025 16:34:41 GMT

Hello @GHall0227.

You should receive your refund within 14 days.

If you have been waiting longer than 14 days, please give us a call.

Katie

Re: Refund upfront

GHall0227 — Mon, 07 Apr 2025 17:18:21 GMT

Oh ok, I’ve heard 5 days, 7 days, 10 days and now 14 days.
can’t EE have all knowledge sorted.

Re: Refund upfront

Puja15 — Mon, 29 Sep 2025 22:51:36 GMT

Hi,

I am writing this message regarding my refund,

last year I have try to order 16 pro max but unfortunately it was error so it’s been a year

i have already been told by consumer service to contact you , I hope you will help me out

Re: Refund upfront

Katie_B — Tue, 30 Sep 2025 08:02:07 GMT

Hello @Puja15.

Welcome to the community.

We have no account access here on the community to be able to look into a refund.

Please give us a call so our customer care team can look into this further for you.

Katie