topic Re: Overcharged in Contracts & Billing

Overcharged

Clonk — Fri, 14 Mar 2025 10:27:08 GMT

Hi,

I’ve been charged for Apple Music this month, and it is free for 6 months and runs out tomorrow, so I’ve cancelled the subscription today, is there a reason for the extra charge on my last bill?

TIA

Re: Overcharged

Chris_B — Fri, 14 Mar 2025 11:02:46 GMT

@Clonk Are you 100% certain you’ve cancelled this within the 6 month free period? You wouldn’t be charged otherwise.

Re: Overcharged

Leanne_T — Fri, 14 Mar 2025 13:58:43 GMT

Hi there @Clonk

Thanks for coming to the community 🙂

If you log into the EE app and look at your add-ons, do you have the free Apple Music add-on showing?

How much were you charged on the last bill?

Leanne.

Re: Overcharged

Garglon — Mon, 07 Apr 2025 08:19:08 GMT

Hi Leanne

it was £10.99

Re: Overcharged

Chris_B — Mon, 07 Apr 2025 09:55:00 GMT

@Garglon As you’ve jump in to someone else’s post all that can be said is you’ve been charged the correct amount for Apple Music.

Would you care to elaborate why you’ve put £10.99 ?