topic Re: Just want to see my plan details in Contracts & Billing

Just want to see my plan details

Stephen7771 — Wed, 02 Apr 2025 21:44:06 GMT

All I want to go is look at my bloody plan for my phone, it's been nearly 2 weeks now , I'll keep wasting my time calling. Getting new people every time keep going through the same old thing. And then get a call saying my case is closed. But we're still looking into it. Who's its looking into. I feel like closing my account and going elsewhere.

Re: Just want to see my plan details

Stephen7771 — Wed, 02 Apr 2025 21:46:32 GMT

Re: Just want to see my plan details

Rach_H — Thu, 03 Apr 2025 09:01:20 GMT

Hi @Stephen7771,

Welcome to the Community!

We know how important it is to know what your plan includes, so I'm sorry to hear about the trouble you're having with your account, and that this hasn't been resolved when you've reached out to our team.

Have you had this escalated to a team leader when you've gotten in touch?

Rach

Re: Just want to see my plan details

XRaySpeX — Thu, 03 Apr 2025 16:56:08 GMT

@Stephen7771 : Look in your online MyEE under Home > Plans & Subs > Plan Details.

Re: Just want to see my plan details

Stephen7771 — Thu, 03 Apr 2025 21:19:55 GMT

I've been doing that for the last 2 weeks and around 8 call too ee and told everyone about it will not load up, I keep getting told to give it a couple of days and try again. Sent from my Galaxy

Re: Just want to see my plan details

bristolian — Thu, 03 Apr 2025 22:00:23 GMT

What is it about your plan that you're looking to check? Your first post, just says "look at my bl**dy plan" - what does this mean? What do you want to look at?

Unless you have a very unusual exception, most EE's plans include 3 elements. 1: A certain number of voice call minutes, covering calls to 01, 02 & 03-prefixed landlines, and UK mobiles. 2: An allowance of text messages for sending to UK mobiles, 3: A data allowance for mobile data use.

Re: Just want to see my plan details

XRaySpeX — Fri, 04 Apr 2025 00:45:45 GMT

4. + some dates.

Re: Just want to see my plan details

Stephen7771 — Fri, 04 Apr 2025 16:57:55 GMT

When I log on to my plans, i'll get my new ee broadband up and can see my plan but nothing lots up when i'm clicking on phone nothing lots up and it kicks me outSent from my Galaxy

Re: Just want to see my plan details

Rach_H — Sun, 06 Apr 2025 12:10:41 GMT

I'm sorry to hear this is happening @Stephen7771.

Were you able to speak with a Team Leader when you last called us?

Rach

Re: Just want to see my plan details

Stephen7771 — Mon, 07 Apr 2025 10:33:24 GMT

No, i feel like giving up calling because no one can help, i had one person who sent me a message with a number on it and then the next day Iiget someone say that she is closing my problem but doing nothing in help.

Re: Just want to see my plan details

Christopher_G — Mon, 07 Apr 2025 12:59:51 GMT

Hi @Stephen7771

It may be worth you filling in our complaints form. That way, our complaints team can look into how your issue has been handled and contact you to discuss it.

I hope you get sorted soon.

Chris