topic Re: Billing and Payments not loading. in Contracts & Billing

Billing and Payments not loading.

happyhacker — Thu, 03 Apr 2025 20:48:57 GMT

Sites there doing its scrolling (5mins +) load icon. Cannot see my bills. Advice appreciated.

Re: Billing and Payments not loading.

Chris_B — Thu, 03 Apr 2025 21:06:26 GMT

@happyhacker Via the EE app or online? Have you tried clearing the browser history and cookies ?

Re: Billing and Payments not loading.

happyhacker — Fri, 04 Apr 2025 07:51:23 GMT

Yes. Both Safari and brave. Log on OK,

Billing and payments...

screen comes up the dots just keep circling. but works on my mobile!

Re: Billing and Payments not loading.

Ali_A — Fri, 04 Apr 2025 17:28:13 GMT

@happyhacker

When you say it works on your mobile, is that on your App on the mobile, or is it via the mobile internet browser on your mobile?

Ali

Re: Billing and Payments not loading.

happyhacker — Fri, 04 Apr 2025 16:58:47 GMT

On my laptop Billing just hangs, in FFox, Safari or Brave browsers. It works on my android mobile app. I prefer to see it on my laptop where I do all my work. Plans and Subscriptions just keeps refreshing the browser. Orders works OK. Sometimes I get "Not working Just Now". This is frustrating. Thanks.

Re: Billing and Payments not loading.

Ali_A — Fri, 04 Apr 2025 17:41:07 GMT

@happyhacker

Are you able to test using your mobile phone Browser (not the mobile App) to see if you still get the same experience?

Ali

Re: Billing and Payments not loading.

happyhacker — Sat, 05 Apr 2025 07:28:39 GMT

Same, mobile browser or app just hangs.

Re: Billing and Payments not loading.

Alex_H — Sat, 05 Apr 2025 12:57:02 GMT

@happyhacker If the issue happens across all browsers that you have tried and you have already cleared the cookies and cache for the EE website on those browsers as recommended, then it would be worth contacting our team on 150 to take a look. They may need to raise a ticket for your online account on the website to help resolve it.

Alex

Re: Billing and Payments not loading.

happyhacker — Sat, 05 Apr 2025 14:46:27 GMT

Why is it when I clear the cache every time I am asked to setup another password? I don't want to I only changed it the other day!?

Re: Billing and Payments not loading.

Alex_H — Sun, 06 Apr 2025 08:48:56 GMT

@happyhacker That is unusual it shouldn't require you to change the password just clearing the cache, is that when you login with your current password it asks? Does it say anything specific on the page it asks you to change the password?

Alex

Re: Billing and Payments not loading.

happyhacker — Sun, 06 Apr 2025 17:15:25 GMT

Well, it appears I had not created an online access for EE. I had one for BT and assumed it was the same. I phoned EE help and discussed it with them. What I'm unhappy about now is the exorbitant cost of making landline calls! but that's another thing to consider soon. Thanks.