topic I’m having problems paying my bill it keeps saying not accepted although all det in Contracts & Billing

I’m having problems paying my bill it keeps saying not accepted although all det

Marla51 — Fri, 04 Apr 2025 07:27:34 GMT

Re: I’m having problems paying my bill it keeps saying not accepted although all det

Michael_D — Fri, 04 Apr 2025 09:40:14 GMT

Welcome to the community.

How are you trying to pay the bill? Is it in the EE app or the EE website?

Have you tried to use our Fast Payment service to pay? You don't need to login, just enter your mobile number and card details.

Michael

Re: I’m having problems paying my bill it keeps saying not accepted although all det

kpage368 — Thu, 18 Dec 2025 08:35:59 GMT

EE says the payment didnt go through. Bank messages I have paid my bill 3 times.

Re: I’m having problems paying my bill it keeps saying not accepted although all det

Peter_W — Thu, 18 Dec 2025 11:38:52 GMT

Welcome to the Community, @kpage368.

Is it normally via card payment or direct debit that you pay your bills?

Failed direct debits will usually be reattempted within a week, and only if this fails a second time would the direct debit be cancelled and an alternative payment method required.

If you pay by card manually, have you tried the fast payment link that @Michael_D mentioned in the post above?

Peter