topic Billing in Contracts & Billing

Billing

IanBoyles — Thu, 03 Apr 2025 14:16:27 GMT

Price quoted till 2026 is not what my bill is now saying

Re: Billing

Linzi_H — Thu, 03 Apr 2025 16:08:25 GMT

Welcome to the Community.

Have you looked at a full breakdown of your bill to see where any extra charges are coming from?
Our View Your Monthly EE Bill help page may come in handy.

Linzi

Re: Billing

XRaySpeX — Thu, 03 Apr 2025 21:23:43 GMT

All prices are contractually subject to an annual price change in April each year - see Annual Price Changes on EE (2025)

Re: Billing

Chris_B — Fri, 04 Apr 2025 08:24:22 GMT

@IanBoyles Perhaps you need to read the T&Cs of the contract you agreed too. You can do that right HERE

Also at the point of sale you would have been told or given information about the annual price increase it’s down to you to understand the contract and it’s T&Cs when you agree it.

Even if you purchase online it’ll show what you’ll pay each year while looking at what’s available.

an example is below