topic Re: Leaving contract later this month, but already within the cancellation period in Contracts & Billing

Leaving contract later this month, but already within the cancellation period

JF01 — Thu, 03 Apr 2025 12:03:35 GMT

My contract expires on the 14th April, I am already set on leaving as my bill is too high and not good enough connection. I received a message today though saying that after the 14th my price will go up even more. Obviously I don't want to continue paying as I made my last payment last month and was planning on leaving on the 14th, not having to pay anything. But now I'm seeing that there's a 30 day minimum leave time so am I expected to carry on paying even though my contract is done?

Re: Leaving contract later this month, but already within the cancellation period

Chris_B — Thu, 03 Apr 2025 12:32:19 GMT

@JF01 you have to give 30 days notice to terminate as thats the billing cycle. But you can port out your number within this 30 days so you’ll only pay up to the port out date. Contracts don’t just end at the minimum term they change to 30 day rolling contracts until you do something about it.

Re: Leaving contract later this month, but already within the cancellation period

XRaySpeX — Thu, 03 Apr 2025 13:12:23 GMT

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. Otherwise users will find that they are unexpectedly cut-off.

Re: Leaving contract later this month, but already within the cancellation period

bristolian — Thu, 03 Apr 2025 14:08:53 GMT

@JF01 wrote:

But now I'm seeing that there's a 30 day minimum leave time so am I expected to carry on paying even though my contract is done?

To add, this is partly terminology & partly a popular misconception.

If your contract was to "end" in this sense, the logical extension is that everyone's phone would be automatically disconnected as a matter of course, on their 2year anniversary. Imagine the complaints & problems that would result from that.

Hence your service is still provided until & unless you explicitly give cancellation notice or use a PAC. You just have a minimum-term of 2 years.