topic BAN spend? in Contracts & Billing

BAN spend?

Kevmalone — Mon, 31 Mar 2025 16:53:52 GMT

Just tried to upgrade inshore after traipsing all the way into the town to be told there was an issue with my BAN spend so I cant upfmgrade til next week.

Does anyone have any idea what it means and why I couldn't upgrade today?

Re: BAN spend?

Michael_D — Tue, 01 Apr 2025 07:23:29 GMT

Hi @Kevmalone

Thanks for something on the account.

The BAN spend is related to the amount that each customer is able to spend on the account in terms of plans and add-ons.

If you give our billing guides a call, they'll be able to check the account to see what is happening with your spend.

Michael

Re: BAN spend?

Stacey_21 — Tue, 15 Apr 2025 17:08:03 GMT

Literally happened to me. The guy on the phone told me that its based on earnings a limit had been put on. Makes no sense to me at all I've never missed a payment, credit its really good and my earnings are higher than when I first had an account with EE. I was advised to buy a phone on finance elsewhere and then take out a sim only plan with EE. Seriously not impressed and considering leaving and I've been with them for years. Did you ever get yours sorted?