https://community.ee.co.uk/t5/Contracts-Billing/Changing-account-owner/m-p/1521320#M99465 <P class="">I’m trying to change the ownership of an account, but I’ve hit a dead end.</P><P class="">The previous account holder left the business, and I need to gain access. I can log into our business account online, but I can’t update any details without speaking to someone. The issue is, when I try to call, I’m asked for specific characters from a password that I don’t have.</P><P class="">I have all the necessary details—account number, registered mobile, billing info—but I’m stuck because I can’t get past the password check.</P><P class="">Has anyone dealt with this before? Is there an email or another way to contact support to get this sorted? Any help would be greatly appreciated!</P><P class="">Thanks!</P> Mon, 31 Mar 2025 16:07:31 GMT BPWGav 2025-03-31T16:07:31Z https://community.ee.co.uk/t5/Contracts-Billing/Changing-account-owner/m-p/1521320#M99465 <P class="">I’m trying to change the ownership of an account, but I’ve hit a dead end.</P><P class="">The previous account holder left the business, and I need to gain access. I can log into our business account online, but I can’t update any details without speaking to someone. The issue is, when I try to call, I’m asked for specific characters from a password that I don’t have.</P><P class="">I have all the necessary details—account number, registered mobile, billing info—but I’m stuck because I can’t get past the password check.</P><P class="">Has anyone dealt with this before? Is there an email or another way to contact support to get this sorted? Any help would be greatly appreciated!</P><P class="">Thanks!</P> Mon, 31 Mar 2025 16:07:31 GMT https://community.ee.co.uk/t5/Contracts-Billing/Changing-account-owner/m-p/1521320#M99465 BPWGav 2025-03-31T16:07:31Z https://community.ee.co.uk/t5/Contracts-Billing/Changing-account-owner/m-p/1521322#M99466 <P>In whose name is the account currently? You've alluded to it being a business account, and if so - is this a limited company where the LTD is the legal entity?</P> <P>If this is a limited company account, what is your status within the company?</P> Mon, 31 Mar 2025 16:11:58 GMT https://community.ee.co.uk/t5/Contracts-Billing/Changing-account-owner/m-p/1521322#M99466 bristolian 2025-03-31T16:11:58Z