topic Re: Something wrong going to EE in Contracts & Billing

Something wrong going to EE

wwteo — Mon, 31 Mar 2025 10:58:06 GMT

I can't seem to link my EE mobile phone account with my broadband.

It's saying

Your details don’t fully match those on the billing account

Call 150 from your EE mobile or 0800 956 6000 from any other phone to get help.

You can quote error code: Given Name to your EE Guide so they know exactly how to help you.

Alternatively,

book an appointment

at an EE store and come along with your driving license or passport.

Re: Something wrong going to EE

Schockwave — Mon, 31 Mar 2025 11:33:33 GMT

Hello @wwteo ,

Welcome to the community,

You will either have to ring customer service or go to an EE Store with photo ID to get this sorted, sorry no other way, we have no account access nor do we know who you are.

Re: Something wrong going to EE

wwteo — Mon, 31 Mar 2025 15:11:00 GMT

I did 4 times. And it wasn't resolved.

Re: Something wrong going to EE

Twin_decks — Mon, 31 Mar 2025 15:25:41 GMT

I'm having the same issue. Also have spent over 2 hours trying to sort it out on the phone. It's like they have the details from on my account slightly wrong (my account has the wrong first name and wrong phone number, but correct surname) and now I can't get it corrected.

Re: Something wrong going to EE

Leanne_T — Mon, 31 Mar 2025 17:45:54 GMT

Hi there @wwteo @Twin_decks

I am sorry this has not been resolved for you when you called.

Did the team advise you to visit an EE Store with photo ID to get your details checked and corrected if needed?

Leanne.

Re: Something wrong going to EE

wwteo — Mon, 31 Mar 2025 17:47:57 GMT

It was resolved today... I just had the agent change my name to match the name in my account. It was missing a dash

Re: Something wrong going to EE

Leanne_T — Mon, 31 Mar 2025 17:51:52 GMT

Thanks for coming back and letting me know @wwteo

Glad this has been sorted for you 🙂

Leanne.