topic Re: EE changed the wrong plan in Contracts & Billing

EE changed the wrong plan

Ross131 — Sun, 30 Mar 2025 18:02:03 GMT

So I got a new plan and tablet upgrade but they charged the wrong plan now my partner only has data on her phone no calls or texts. She has appointments with a few different doctors tomorrow but our 13 year old spinal surgery going ahead in two weeks. I tried to sorts this out but after a few hours the guild did nothing and said it was sorted when I said no I got timed out it's now to late to get anyone any help we need her phone working by morning.

Re: EE changed the wrong plan

Chris_S — Mon, 31 Mar 2025 07:45:52 GMT

Hi @Ross131 I can completely understand the need to get your phone working as soon as possible.

We'd need to get you in touch with one of our guides, who can get access to your account and get things rectified.

To speak to a guide, you'd just need to dial 150 to or 07953 966 150 from any other phone.

You can find a link to our Contact Us page here

Chris S