https://community.ee.co.uk/t5/Contracts-Billing/Card-blocked/m-p/1520672#M99414 <P>I had an issue with a payment going missing when I went to pay my bill last April and because of this I thought my bank had blocked EE from taking payments from my card but I spoke to them and they told me I need to contact EE and they can unblock my card but the app never works.&nbsp;</P> Sat, 29 Mar 2025 07:45:30 GMT Profile closed 2025-03-29T07:45:30Z https://community.ee.co.uk/t5/Contracts-Billing/Card-blocked/m-p/1520672#M99414 <P>I had an issue with a payment going missing when I went to pay my bill last April and because of this I thought my bank had blocked EE from taking payments from my card but I spoke to them and they told me I need to contact EE and they can unblock my card but the app never works.&nbsp;</P> Sat, 29 Mar 2025 07:45:30 GMT https://community.ee.co.uk/t5/Contracts-Billing/Card-blocked/m-p/1520672#M99414 Profile closed 2025-03-29T07:45:30Z https://community.ee.co.uk/t5/Contracts-Billing/Card-blocked/m-p/1520707#M99418 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);">@Izzyxx</SPAN> Thanks for getting in touch with us here in the EE Community.</P> <P>I'm sorry to hear that a payment went missing last April, did you manage to get that resolved?</P> <P>I'd recommend giving one of our billing guides a call, so that they can get access to your account and check the status of your direct debit.</P> <P>To speak to a guide, dial 150 from an EE phone or 07953 966 150 from any other phone.</P> <P>You can find a link to our contact us page <A href="https://ee.co.uk/help/contact-ee" target="_blank">here</A></P> <P>Chris S</P> Sat, 29 Mar 2025 10:56:56 GMT https://community.ee.co.uk/t5/Contracts-Billing/Card-blocked/m-p/1520707#M99418 Chris_S 2025-03-29T10:56:56Z