topic Re: Please help in Contracts & Billing

Please help

MannDan — Thu, 27 Mar 2025 15:50:02 GMT

Is this really the only way to contact EE? Posting on a public forum!? Basically my phone was stolen a week ago and as such I am trying to cancel my contract as I can't pay it. Plus you know, paying for something I do not possess. Everywhere I turn it says to call different numbers, a luxury I cannot due to the lack of a cell, sim or sanity at this point. I was trying to find some web chat but cannot locate one on the EE page. And no, email doesn't work either as it wants me to confirm who i am via text. I just want to cancel. Please can I do that somehow!?

Re: Please help

Matt_124 — Thu, 27 Mar 2025 15:53:21 GMT

You can call the freephone number using a VOIP service such as Skype on +44 800 079 8586.

Re: Please help

MannDan — Thu, 27 Mar 2025 16:09:16 GMT

Yeah I saw that. I need to log in to skype for that. and for that I need email access. I'm stuck. If I wasn't I'd just borrow a phone and ring them but I don't even have anyone I could do that with.

Re: Please help

XRaySpeX — Thu, 27 Mar 2025 16:21:31 GMT

@MannDan : No! This is not contacting EE. This is a user discussion group.

Re: Please help

MannDan — Thu, 27 Mar 2025 16:37:06 GMT

I understand that, I'm asking how I can do that..

Re: Please help

XRaySpeX — Thu, 27 Mar 2025 16:52:57 GMT

@Matt_124 gave you an excellent suggestion on how to do so.

Re: Please help

Matt_124 — Thu, 27 Mar 2025 16:58:15 GMT

Try signing up with a dummy email would be my only suggestion possibly?

Re: Please help

XRaySpeX — Thu, 27 Mar 2025 17:01:07 GMT

Yes, you do need to login to Skype but you don't need any credit with it.

Re: Please help

Chris_B — Thu, 27 Mar 2025 21:23:54 GMT

@MannDan Just to point out if you wish to terminate the contract you’ll be required to pay off any remaining term of that contract. You do get a 4% discount on that remaining term cost.

You can also go to a EE store to report the loss of the device. You also might be liable for any charges made after 24 hours of the loss as you have to report the loss within 24h.

Please see THIS