topic Upgrading sim only in Contracts & Billing

Upgrading sim only

Leanne5202 — Mon, 24 Mar 2025 19:23:37 GMT

Hi, I’m currently on a sim only contract. Looking at changing it to sim + phone contract. If I was to upgrade now would I be charged for the contract on my normal date or would I be charged when I receive the device?

Re: Upgrading sim only

Chris_B — Mon, 24 Mar 2025 20:05:43 GMT

@Leanne5202 You’ll be billed around 7 days after getting the device. For it to remain around the same date you can change the billing date once the first payment has been made or you could try and order the new device to try and keep it line with your current billing cycle

Re: Upgrading sim only

Linzi_H — Tue, 25 Mar 2025 09:15:37 GMT

Hi @Leanne5202

Welcome to the Community!

If you take out a device credit agreement with us, you will have two Direct Debits set up; one for your plan and one for your device. Both Direct Debit payments will come out of your account on the same date each month.

Please feel free to speak with our team directly if you want to chat through your options. Or if you'd rather set this up online, it will take you through everything step by step.
We have a help page 👉 Understanding Your Bill After an Upgrade that you may find useful.

Linzi 😊